topic Re: Nest cam won't reconnect after charging in Cameras and Doorbells

Nest cam won't reconnect after charging

buschd27 — Sun, 07 May 2023 23:09:43 GMT

Nest cam operating fine for months on battery power. Recharged it to 100% on my wired stand (where it also operated fine). Off the stand, it will no longer connect on battery power. Google rep wanted me to do a complete reset, which would be a huge drawback to this product if it is required every time one does a simple battery recharge.

Re: Nest cam won't reconnect after charging

buschd27 — Sun, 07 May 2023 23:11:14 GMT

Disregard Home Away Assist tag. My problem has nothing to do with that aspect

Re: Nest cam won't reconnect after charging

Juni — Thu, 11 May 2023 23:33:08 GMT

Hi buschd27,

Thanks for reaching out. Do you have the case number from when you contacted our support team so we can check for you? Have you tried resetting the Nest Cam outdoor or indoor (battery)? If not, we really want to get your Nest camera back on track. Resetting your Nest Camera to its default settings is the next best step. Give it a try!

Just a quick note, resetting your Nest camera erases all your personalized settings, deletes the entire video history, and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again.

I look forward to your response.

Regards,

Juni

Re: Nest cam won't reconnect after charging

Juni — Tue, 16 May 2023 03:06:56 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have

Thanks,

Juni

Re: Nest cam won't reconnect after charging

Juni — Wed, 17 May 2023 03:28:22 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni