topic Re: Nest Doorbell Camera just disappeared from Home App in Cameras and Doorbells

Nest Doorbell Camera just disappeared from Home App

winterwolfes — Mon, 29 May 2023 22:46:36 GMT

I have a nest doorbell and a nest outdoor camera and up until a couple of days ago I could view both cameras in the Home app by pressing the Camera icon. But now the doorbell camera is no longer there. If I go to home.google.com, both cameras still appear but now only the outdoor camera appears on the Home app. Is there a way to fix this?

UPDATE: I heard back from support after filling out the support request form and the response I got was that this was a known issue created by a recent update to the Google Home app and they are working on it. So we just have to wait.

Re: Nest Doorbell Camera just disappeared from Home App

MplsCustomer — Tue, 18 Apr 2023 15:19:47 GMT

@winterwolfes

That is strange. Are you certain you're logging into the Google Home app with the same Google Account and accessing the same Google Nest "home/structure"?

You could try deleting and reinstalling the Google Home app on your phone.

If that does not resolve it, you could try contacting Support:

https://support.google.com/googlenest/gethelp

Re: Nest Doorbell Camera just disappeared from Home App

winterwolfes — Tue, 18 Apr 2023 23:48:09 GMT

I think what happened was my modem went down and everything was disconnected for a few hours and when it came back up, the doorbell camera never reappeared in the home app when pressing the Camera icon. What is weird though is if I go down to my "Front Porch" room in the app, the doorbell is still listed there and if I press that, the camera opens up. So it is still showing the camera when I go through the room but it is no longer showing it when I click the Camera icon.

If I uninstall and reinstall Google Home, will I lose all of my customizations and routines? That won't be worth it then. But if I can uninstall and reinstall it without having to set everything back up, I will try it.

Re: Nest Doorbell Camera just disappeared from Home App

MplsCustomer — Wed, 19 Apr 2023 01:51:52 GMT

@winterwolfes

When you uninstall and reinstall the Google Home app, you do NOT lose any settings at all. I've done it several times to correct anomalies.

Re: Nest Doorbell Camera just disappeared from Home App

mousetamer — Wed, 26 Apr 2023 01:53:49 GMT

Were you able to figure this issue out? I have the same camera set up and the same thing happening with my doorbell. I would normally get a split screen with both cameras showing in the Home app. Now, when I click on cameras, it automatically takes me to the Google Nest Camera instead of showing me both.

Re: Nest Doorbell Camera just disappeared from Home App

MplsCustomer — Wed, 26 Apr 2023 02:28:02 GMT

@mousetamer

If you go to the "preview"/beta home.google.com website, can yon see both your camera and your doorbell?

Re: Nest Doorbell Camera just disappeared from Home App

mousetamer — Wed, 26 Apr 2023 02:42:18 GMT

Yes I can.

Re: Nest Doorbell Camera just disappeared from Home App

MplsCustomer — Wed, 26 Apr 2023 14:14:50 GMT

@mousetamerand @winterwolfes

So, both of you can no longer view your camera via the "Cameras" icon in the Google Home app but CAN still see it on the home.google.com website and under the appropriate room in the Google Home app?

Have you tried deleting and reinstalling your Google Home app?

Re: Nest Doorbell Camera just disappeared from Home App

mousetamer — Wed, 26 Apr 2023 17:19:18 GMT

Yes I have. I did all the basic stuff like rebooting wi-fi, resetting the doorbell camera, power cycling the camera, deleting it in the app and adding it back. My guess an app update broke this for me and it will probably fix itself in the future.

Re: Nest Doorbell Camera just disappeared from Home App

xCrimsonBleu — Mon, 08 May 2023 12:06:14 GMT

Exact same issue. No new app were installed. No new configuration. No wifi outage. Just the camera icon not showing in Google home (top section) but camera available scrolling down to the rooms. Same thing.

So this is unresolved.

Re: Nest Doorbell Camera just disappeared from Home App

Juni — Thu, 11 May 2023 01:01:30 GMT

Hi folks,

Thanks for the help here, MplsCustomer.

Thanks for reaching out, winterwolfes, mousetamer, and xCrimsonBleu. A few questions: what Nest doorbell are we working on? Are you all on iPhones or Androids? Have you tried using another phone to isolate the issue?

I look forward to your responses.

Thanks,

Juni

Re: Nest Doorbell Camera just disappeared from Home App

mousetamer — Thu, 11 May 2023 01:21:50 GMT

Nest Doorbell wired, software version 4110055.

Pixel 7 Pro with the April patch.

My wife also has the same phone and the same thing is happening on hers too.

Re: Nest Doorbell Camera just disappeared from Home App

xCrimsonBleu — Thu, 11 May 2023 02:00:58 GMT

Hi there,

Model Nest Doorbell (wired)

Software 4110055

We are all on Android. Main users in the house use these phones:

Pixel 6 Pro

Pixel 6a

Pixel 4a

Pixel 2 XL

Pixel 3 XL

Re: Nest Doorbell Camera just disappeared from Home App

Juni — Sat, 13 May 2023 01:17:34 GMT

Hi there,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

Re: Nest Doorbell Camera just disappeared from Home App

Juni — Tue, 16 May 2023 01:19:55 GMT

Hello there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Thanks,

Juni

Re: Nest Doorbell Camera just disappeared from Home App

Sleeper103 — Wed, 17 May 2023 20:31:41 GMT

Form has been submitted. I have an iPhone user in the home and they are able to see both cameras. Only effecting Android.

Re: Nest Doorbell Camera just disappeared from Home App

Peerden — Fri, 19 May 2023 17:09:26 GMT

I have the same issue. I'll complete the form too.

Also on a Pixel android phone.

Re: Nest Doorbell Camera just disappeared from Home App

winterwolfes — Fri, 19 May 2023 17:20:28 GMT

Form submitted!

Re: Nest Doorbell Camera just disappeared from Home App

mousetamer — Sat, 20 May 2023 00:50:07 GMT

I just received the preview update for the Home app and everything is working the way it should with the cameras. They both show up under the Cameras button and I can see the feed from both in the favorites.

Re: Nest Doorbell Camera just disappeared from Home App

Juni — Wed, 24 May 2023 01:53:48 GMT

Hi folks,

Sleeper103 and winterwolfes, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

mousetamer, thanks for the details you shared. I’m glad that worked for you.

Peerden, have you tried the suggested steps by mousetamer? Let me know how it went.

Best,

Juni