topic Re: Nest Floodlight - "Live View Unavailable" in Cameras and Doorbells

Nest Floodlight - "Live View Unavailable"

AshCox — Tue, 11 Apr 2023 21:58:35 GMT

Hi all.

My Google Nest Floodlight camera keeps stating "Live view not available" - tried factory reset twice, and within range of wireless router - also tried with a WiFi extender.

I can confirm the device is plugged in, and receiving power - I've checked all connections.

Intermittently works - floodlight sensor seems fine.

My other Google nest floodlight, and the doorbell work without issue and on demand, so suspect the camera unit itself is faulty.

The issue is repeatable on Android, Nest Display, and the web-browser.

Any ideas on what to do about this please? I bought the unit direct from Google store in November.

Thanks.

Ash

Re: Nest Floodlight - "Live View Unavailable"

Jelmer_ — Tue, 11 Apr 2023 22:17:21 GMT

I'm having similar issues with the google doorbell (battery) since last week. Unusable live video en major drop out. My wireless network is excellent with an AP within 5 meters of the doorbell.

Re: Nest Floodlight - "Live View Unavailable"

mogli_ger — Thu, 13 Apr 2023 07:26:51 GMT

Same issues here in Germany with a Nest Cam (battery)! Keep getting notifications about the cameras being offline which have worked totally fine for months with no changes made to the wireless setup!

Re: Nest Floodlight - "Live View Unavailable"

Juni — Wed, 10 May 2023 02:12:29 GMT

Hi folks,

AshCox, Thanks for posting and for being a step ahead of us. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Jelmer_ and mogli_ger, thanks for reaching out. Have you tried the steps AshCox provided? If not, give it a go and let us know the result.

Regards,

Juni

Re: Nest Floodlight - "Live View Unavailable"

Juni — Sat, 13 May 2023 02:32:15 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Nest Floodlight - "Live View Unavailable"

mogli_ger — Sat, 13 May 2023 18:10:25 GMT

I configured my Ubiquiti Access Points to steer devices to the 5 GHz band. That solved the problem for me. Not sure how it suddenly started but I hope to help other folks with my solution.

Re: Nest Floodlight - "Live View Unavailable"

Juni — Tue, 06 Jun 2023 16:09:44 GMT

Hi mogli_ger,

I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Cheers,

Juni

Re: Nest Floodlight - "Live View Unavailable"

AshCox — Wed, 07 Jun 2023 08:25:40 GMT

Hi there, thought I would post an update... I spoke with Google customer support who suggested the following:

- Isolate the 2.4Ghz and 5Ghz bands on the WiFi router

- Factory reset the camera

I also mounted the router to the wall in a central location to the house.

The above seemed to have solved the challenges I was having with the camera, and I haven't had any issues for the past ~5 weeks.

I put this down to my own user-error.

Hopefully this helps someone else - good luck 🤞

Re: Nest Floodlight - "Live View Unavailable"

Juni — Wed, 07 Jun 2023 13:06:54 GMT

Hi there,

Thanks for the additional details you shared. As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Cheers,

Juni