topic Re: Nest Aware Subscription in Cameras and Doorbells

Nest Aware Subscription

teddyeatworld — Fri, 12 May 2023 08:10:17 GMT

Our car was stolen and I didn't have a nest aware account, so I don't have it on camera as it was likely more than three hours before. I signed up for a nest aware account, is there any way to go back and find it now? Or do events only save after signing up?

Re: Nest Aware Subscription

IsaiahDAboss303 — Fri, 12 May 2023 08:49:13 GMT

I don't believe you have access to any of the footage yourself because it won't be saved on your nest aware account because you didn't have it. But that doesn't mean the video is gone forever i would try calling google and seeing if they have video available to them

Re: Nest Aware Subscription

teddyeatworld — Fri, 12 May 2023 12:26:18 GMT

Turns out it does not. From google chat:

"The Nest Camera starts recording footage when Nest Aware is attached to the camera. As per the plan it creates online storage and saves the video history as per the day plan.

I understand how important the footage is for you. Since the camera wasn't recording at that time, I am sorry we will not be able to view the past videos. Due to customer security and Privacy reasons, Google Nest doesn't keep back up. We don't want our customers' data to be viewed by anyone else. We are committed to customer’s privacy and security."

Re: Nest Aware Subscription

EmersonB — Thu, 01 Jun 2023 17:55:07 GMT

Hi everyone,

@teddyeatworld, thanks for reaching out here in the Community. We hope that the information sheds some light on your concern. Let us know if you have more questions in mind.

I appreciate the help, IsaiahDAboss303.

Regards,
Emerson

Re: Nest Aware Subscription

Jenelyn_O — Mon, 05 Jun 2023 17:18:27 GMT

Hi folks,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, @IsaiahDAboss303 and Emerson.

Best,

Jenelyn

Re: Nest Aware Subscription

Jenelyn_O — Tue, 06 Jun 2023 17:50:00 GMT

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

Jenelyn