topic Re: Accessing Past Video Footage in Cameras and Doorbells

Accessing Past Video Footage

rashauhhall — Fri, 12 May 2023 19:48:37 GMT

I signed up for Nest Aware after someone damaged our front door, but now I cannot access any footage prior to signing up.

Re: Accessing Past Video Footage

MplsCustomer — Fri, 12 May 2023 20:18:38 GMT

@rashauhhall

Video history begins to be retained on Google Nest's servers starting at the time you purchase a Nest Aware subscription. Until then, Google Nest does not have our permission to start saving our video history.

Re: Accessing Past Video Footage

JillG — Fri, 12 May 2023 20:19:34 GMT

Hi @rashauhhall

You would have had to be enrolled in the Nest Aware at the time of the event with the Nest Hello doorbell. Unfortunately, without the subscription there isn't any saved footage. Google doesn't save footage other than the 3 hour window to view past events for the newer cameras.

See this chart that outlines the subscription tiers for more info: Event and 24/7 video history - Google Nest Help

Re: Accessing Past Video Footage

Juni — Tue, 16 May 2023 00:44:50 GMT

Hi folks,

Thanks for the help here, MplsCustomer and JillG.

rashauhhall, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Accessing Past Video Footage

LovelyM — Sat, 20 May 2023 15:35:42 GMT

Hello rashauhhall,

I want to make sure that everything is covered on your end. Feel free to reply to this thread if you still need help.

Cheers,
Lovely

Re: Accessing Past Video Footage

Dan_A — Mon, 22 May 2023 18:24:50 GMT

Hey there rashauhhall,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan