topic Re: Cameras offline in Cameras and Doorbells

Cameras offline

Cher1 — Sat, 13 May 2023 00:14:54 GMT

2 cameras and 1 door bell camera all went off line. My bill is paid. How do I fix?

Re: Cameras offline

Ashepherdson — Sat, 13 May 2023 00:49:31 GMT

Did your wifi go offline ? Would suggest you try rebooting your router first to see if that fixes issues.

Re: Cameras offline

CarlInATX — Sat, 13 May 2023 01:42:35 GMT

My Nest IQ outdoor cam went offline multiple times, then stayed off. Support couldn’t help. I’ve “fixed” this issue twice now by removing the device and adding it back in. This could get old.

Re: Cameras offline

Cher1 — Sat, 13 May 2023 01:47:50 GMT

Rebooted modem and still doesn’t work.

Re: Cameras offline

Ashepherdson — Sat, 13 May 2023 01:56:39 GMT

Sorry just to be clear, you rebooted your modem ...or your router?

Re: Cameras offline

Ashepherdson — Sat, 13 May 2023 01:58:06 GMT

You fixed it by reconnecting the camera then they went offline again, question is can you test to see if the signal is just too low where the cameras are located? Maybe set one up near the router for a day to see if it stays online..if it doesn't then at least you can knock signal issues off the list right?

Re: Cameras offline

CarlInATX — Sat, 13 May 2023 02:44:10 GMT

The camera and the router are exactly where they’ve been for 5 years, and my phone shows the wifi signal is strong there. The last time I “fixed” it by removing/adding the camera it worked fine for a full week. I’ll have to see how long it works this time. (But Ashepherdson, thinking about your suggestion… I might try this if it fails again. I wonder if the power adapter and usb cable are the same as most usb-c devices. Pulling out the camera’s cable for such a test would be a BIG hassle.)

Re: Cameras offline

Ashepherdson — Sat, 13 May 2023 02:47:15 GMT

For the cable it should be the same, the tech specs are below. Fingers crossed it stays active but you never know. As for the wifi signal, it's a long shot I know, but things do happen sometimes so it's not a bad test to run if you can.

Power input

100–240 V AC, 50/60 Hz, 0.65 A

Power output

15 V DC, 1.8 7A

Cable

Length: 7.5 m

Re: Cameras offline

CarlInATX — Sat, 13 May 2023 03:21:44 GMT

I’ll try it if the problem recurs. Thanks!

Re: Cameras offline

Juni — Thu, 25 May 2023 02:04:46 GMT

Hi folks,

Thanks for the help here, Ashepherdson.

Cher1 and CarlInATX, thanks for reaching out. I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have

Regards,

Juni

Re: Cameras offline

Juni — Mon, 29 May 2023 22:18:24 GMT

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Thanks,

Juni

Re: Cameras offline

Juni — Wed, 31 May 2023 00:39:23 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

Re: Cameras offline

CarlInATX — Wed, 31 May 2023 01:21:20 GMT

I haven’t learned anything new, but I’ve gotten much faster at removing, then adding, my camera. It continues to work flawlessly for 7-8 days, then fails hard. I still suspect it’s an account problem. Btw, my current account gives me 24/7 recording for $50/year, whereas the new Google version they constantly ask me to upgrade to is $120/year. Maybe this 8-day failure problem is Google trying to nudge me to upgrade. 😉

Re: Cameras offline

Juni — Wed, 31 May 2023 01:35:39 GMT

Hi folks,

CarlInATX, Im glad that worked for you.

Cher1, I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni