topic Re: Nest door bell in Cameras and Doorbells

Nest door bell

Theodonat — Sun, 23 Apr 2023 17:47:44 GMT

Je peux voir tous les événements sur l’application mais lorsque j’appuie sur un des évènements je ne peux pas voir le vidéo.

Re: Nest door bell

MplsCustomer — Sun, 23 Apr 2023 18:32:58 GMT

@Theodonat

Do you have a Nest Aware or Nest Aware Plus subscription? The topic below describes what you get with each subscription--or no subscription--for each camera and doorbell:

https://support.google.com/googlenest/answer/9681538

Re: Nest door bell

Juni — Wed, 10 May 2023 02:01:08 GMT

Hi folks,

Appreciate the help here, MplsCustomer.

Theodonat, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Nest door bell

Juni — Sat, 13 May 2023 02:18:51 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Nest door bell

Theodonat — Sat, 13 May 2023 09:46:30 GMT

Hi Juni,

No, I could not found any answer to my problem,

Re: Nest door bell

MplsCustomer — Sat, 13 May 2023 15:35:20 GMT

@Theodonat

Do you have a Nest Aware subscription? See the link I shared earlier for what you get with each type of subscription.

Re: Nest door bell

Theodonat — Sat, 13 May 2023 16:08:05 GMT

yes I do.

but didn’t found answer to my problem

Re: Nest door bell

MplsCustomer — Sat, 13 May 2023 17:00:57 GMT

@Theodonat

Since we don't know what your specific situation is, you're probably better off contacting Support and walking through your case with them:

https://support.google.com/googlenest/gethelp

Re: Nest door bell

Juni — Sat, 03 Jun 2023 03:17:07 GMT

Hi Theodonat,

Have you had the chance to contact our support team? If so, could you provide me with the case number so we can check if you need further assistance?

Regards,

Juni

Re: Nest door bell

Theodonat — Sat, 03 Jun 2023 12:20:13 GMT

Hi Juni

Yes we got in touch and we have a telephone call scheduled for next Tuesday

Here’s my case number

[5-1665000034622]

Thanks,

Re: Nest door bell

Jenelyn_O — Mon, 05 Jun 2023 18:57:11 GMT

Hey Theodonat,

Thanks for keeping us in the loop. I'm glad to hear that you've scheduled a telephone call with our phone support. Please continue the conversation there, as I'll be locking this thread after 24 hours.

I appreciate your help, @MplsCustomer and Juni.

Best,

Jenelyn

Re: Nest door bell

Theodonat — Mon, 05 Jun 2023 19:08:24 GMT

Thanks I will.

Re: Nest door bell

Jenelyn_O — Mon, 05 Jun 2023 20:41:38 GMT

Hi Theodonat,

Perfect! Please feel free to create a new thread if you have any questions or concerns, as I'll be locking this thread after 24 hours.

Cheers,

Jenelyn