topic Re: Nest Aware Trial Subscription in Cameras and Doorbells

Nest Aware Trial Subscription

Mrmikegordon — Mon, 15 May 2023 18:25:01 GMT

I signed up for the 30 day trail for Nest Aware using the Home App for my gen 2 wired.

I have confirmation of the subscription, but unable to setup Notifications and Alerts. Yes, I went through the settings, outlined a "zone", turned on Push notifications, but my Zone 1 notifications remain off.

Re: Nest Aware Trial Subscription

MplsCustomer — Mon, 15 May 2023 20:15:34 GMT

@Mrmikegordon

In the Google Home app for your doorbell, did you go to Settings | Events | Seen events, and in your zone, turn on an event type (e.g., "People") and then turn on "Your notifications" for that event type?

Re: Nest Aware Trial Subscription

Mrmikegordon — Mon, 15 May 2023 20:52:33 GMT

I must 1st click on Camera, then Settings, then Events.

I do see SEEN EVENTS, ZONE 1, but I am unable to Choose which events I want to be notified about in the zone. Perhaps my 30 day trail is not initiated?

Re: Nest Aware Trial Subscription

MplsCustomer — Mon, 15 May 2023 21:54:08 GMT

@Mrmikegordon

Did you select ZONE 1? And once the zone is selected, you should be able to turn on which events are to be recorded, and which ones you want to receive notifications for:

Re: Nest Aware Trial Subscription

Mrmikegordon — Mon, 15 May 2023 21:58:49 GMT

Yes I did, but do not see/have, able to get any selections. So I think what could have happened is that my Free Trial might have been associated with another account. If that's the case....how big a paddle do I need to go up the creek on this.....ugh

Re: Nest Aware Trial Subscription

MplsCustomer — Mon, 15 May 2023 22:03:57 GMT

@Mrmikegordon

You don't need a subscription to get notifications.

If you go to your camera and go to Settings | Video | Video history, which option is selected?

You should be able to see your trial subscription here:

https://store.google.com/subscriptions

Re: Nest Aware Trial Subscription

Jenelyn_O — Tue, 13 Jun 2023 18:50:39 GMT

Hi there,

Thanks for reaching out. I'm sorry for the delay. I know it's been a while now. I just want to check if you managed to see the response above. Please let us know if you still need help.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

Re: Nest Aware Trial Subscription

EmersonB — Mon, 19 Jun 2023 14:49:48 GMT

Hi everyone,

@Mrmikegordon, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Jenelyn and MplsCustomer.

Regards,
Emerson

Re: Nest Aware Trial Subscription

EmersonB — Mon, 19 Jun 2023 14:49:37 GMT

Hey Mrmikegordon,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson