topic Re: Backyard camera not charging in Cameras and Doorbells

Backyard camera not charging

delovly1 — Tue, 09 May 2023 08:59:56 GMT

My backyard camera isn’t charging

Re: Backyard camera not charging

MaarenSecond — Tue, 09 May 2023 09:25:47 GMT

Did you use the correct cable? Did you try plugging it in somewhere else?

Is the camera dismounted, with the USB cord seated tightly in the bottom of the camera, and with the charging cord feeding towards the FRONT of the camera? Is the status light white, indicating it's charging?

Re: Backyard camera not charging

Juni — Sat, 13 May 2023 00:44:19 GMT

Hi folks,

Delovly1, thanks for reaching out — let's see what's going on. What Nest camera are we working on? Have you tried the steps provided by MaarenSecond?

Thanks for the help here, MaarenSecond.

Regards,

Juni

Re: Backyard camera not charging

delovly1 — Mon, 15 May 2023 20:25:35 GMT

I’ve tried resetting the unit I’ve plugged it into three different outlets still nothing working it’s not charging at all

Re: Backyard camera not charging

Juni — Tue, 16 May 2023 01:32:38 GMT

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

Re: Backyard camera not charging

LovelyM — Sat, 20 May 2023 15:52:54 GMT

Hello delovly1,

Did you happen to get that form filled out? Let me know if you have questions about it.

Cheers,
Lovely

Re: Backyard camera not charging

LovelyM — Tue, 23 May 2023 17:45:03 GMT

Hello delovly1,

I just want to give you a nudge since we haven't received a form from you. Please reply to this thread if you still need assistance so we can give you a helping hand.

Regards,
Lovely

Re: Backyard camera not charging

LovelyM — Fri, 26 May 2023 17:59:22 GMT

Hey there delovly1,

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks,
Lovely