topic International functionality in Cameras and Doorbells

International functionality

jdanham — Wed, 24 May 2023 16:04:11 GMT

I can't seem to find anything about a situation whereby a consumer purchases a Google Nest Doorbell Cam (or any other Nest camera for that matter) within the USA for use in Canada. Does anyone know if there are any FUNCTIONAL or Warranty issues in this scenario?

Re: International functionality

Cathal_S — Wed, 24 May 2023 17:20:04 GMT

Hi jdanham,

Devices should function correctly as long as they are being used within a country that Google also officially sells the device.

Device availability:

https://support.google.com/store/answer/2462844

However the warranty is only available for the country of purchase, so a US device would need to be returned to the US for any warranty claims.

Re: International functionality

Juni — Sat, 03 Jun 2023 01:59:50 GMT

Hi folks,

Thanks for the help here, Cathal_S.

jdanham, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: International functionality

Juni — Tue, 06 Jun 2023 17:09:55 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: International functionality

Juni — Wed, 07 Jun 2023 17:25:46 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

Re: International functionality

jdanham — Wed, 07 Jun 2023 23:46:28 GMT

Thanks very much - sorry for my late reply. This is what I expected and I understand warranty implications on out-of-country purchases. Much appreciated, thanks!

Dan

Re: International functionality

Juni — Thu, 08 Jun 2023 13:22:21 GMT

Hi jdanham,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Cheers,

Juni