topic Re: Sound only does not record in history. It only records when there is movement. plugged in batter in Cameras and Doorbells

Sound only does not record in history. It only records when there is movement. plugged in battery ca

MariahsGlen — Fri, 19 May 2023 11:12:10 GMT

Battery camera is plugged in. Does not record sound only. It only records a sound if there is movement. It’s plugged in.

Re: Sound only does not record in history. It only records when there is movement. plugged in batter

MplsCustomer — Fri, 19 May 2023 13:58:08 GMT

@MariahsGlen

We've had a battery camera for 20 months. Unlike our older Google Nest cameras and doorbells, the battery camera only offers sound detection for carbon monoxide alarms and smoke alarms (under Settings | Events | Heard events), so we don't even use it. Our camera does record sound, and since we have a Nest Aware Plus (24/7) subscription, we can hear sound in our video history. If you have a Nest Aware (event history only) subscription, your camera would only record sound as part of a "Seen event" unless you enabled detection of carbon monoxide alarm or smoke alarm sounds.

Re: Sound only does not record in history. It only records when there is movement. plugged in batter

Jenelyn_O — Mon, 22 May 2023 23:32:21 GMT

Hi there,

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay. I hope you get the answer you're looking for. Please let us know if you still have questions or concerns.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

Re: Sound only does not record in history. It only records when there is movement. plugged in batter

Jenelyn_O — Fri, 26 May 2023 00:00:57 GMT

Hi MariahsGlen,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Sound only does not record in history. It only records when there is movement. plugged in batter

zoeuvre — Sat, 27 May 2023 00:02:52 GMT

Hello there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Regards,

Zoe