topic Re: Nest Doorbell 2nd Gen Chime Constantly Ringing in Cameras and Doorbells

Nest Doorbell 2nd Gen Chime Constantly Ringing

Dondjs28 — Wed, 24 May 2023 03:31:29 GMT

I believe i have a defective chime puck. The second i attach the chime puck to my chime box my doorbell will not stop ringing. I have tried multiple combinations and wiring situations with no luck. I even bought a new transformer thinking that was it but i have had zero luck figuring it out.

Re: Nest Doorbell 2nd Gen Chime Constantly Ringing

Mrsc — Wed, 24 May 2023 09:45:45 GMT

Am having this same problem. It's been on charge for 3 days and only at 50% no lights are coming in when plugged in

Re: Nest Doorbell 2nd Gen Chime Constantly Ringing

MplsCustomer — Wed, 24 May 2023 17:55:36 GMT

@Dondjs28

Is your chime puck wired correctly as shown here?

https://support.google.com/googlenest/answer/12153643

If so, you could try contacting Support:

https://support.google.com/googlenest/gethelp

Re: Nest Doorbell 2nd Gen Chime Constantly Ringing

Mrsc — Thu, 25 May 2023 02:20:26 GMT

It's not a wired door bell,

Re: Nest Doorbell 2nd Gen Chime Constantly Ringing

Dondjs28 — Thu, 25 May 2023 04:21:27 GMT

it is a wired doorbell. It gets wired to my chime box. Its not the battery one

Re: Nest Doorbell 2nd Gen Chime Constantly Ringing

MplsCustomer — Thu, 25 May 2023 15:25:53 GMT

@Mrsc

This thread is about a problem with the 2nd Gen Google Nest Doorbell (wired), where the chime won't stop ringing.

You said you were having the same problem, but apparently you have an entirely different problem with the Google Nest Battery Doorbell not charging. We don't have the battery doorbell, but it seems a number of customers are reporting the same thing. I don't know why, but it seems odd that Google Nest's store says you're supposed to charge the doorbell with a compatible 7.5W AC charger that is "sold separately", except that Google Nest does NOT sell it.

Re: Nest Doorbell 2nd Gen Chime Constantly Ringing

zoeuvre — Sat, 27 May 2023 22:36:02 GMT

Hello everyone,

I'm sorry to hear about the situation, and thanks for reaching out to us.

Miswiring the chime during installation is the most likely reason for continuous ringing. Complex chimes with three or more wires typically experience this problem. Sometimes the intercoms, swinging gates, and other equipment are also connected to these chimes. For assistance with advanced installation, get in touch with a local HVAC professional.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Nest Doorbell 2nd Gen Chime Constantly Ringing

zoeuvre — Tue, 30 May 2023 21:18:30 GMT

Hi folks,

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

Re: Nest Doorbell 2nd Gen Chime Constantly Ringing

zoeuvre — Wed, 31 May 2023 22:00:18 GMT

Hello there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,
Zoe