topic Problem to access ICSee camera in Cameras and Doorbells

Problem to access ICSee camera

Dvdbest — Sun, 28 May 2023 11:37:36 GMT

Hello,

I recently purchased home hub but can't get third party icsee cameras to connect even though the connection shows icsee , but when enter with username and password doesn't show no camera to bing. With ICSee app the 2 camera works great.

The cameras are WiFi operated .

Re: Problem to access ICSee camera

Dvdbest — Tue, 30 May 2023 11:14:02 GMT

Hello, can you help me?

Re: Problem to access ICSee camera

asbanko — Sat, 10 Jun 2023 08:31:00 GMT

It also gave me the same problem. I tried to write an email to # but they didn't solve the problem

Re: Problem to access ICSee camera

stankopaunic — Sun, 11 Jun 2023 11:37:38 GMT

I have the same problem.

Re: Problem to access ICSee camera

LorenzoFasa — Sun, 18 Jun 2023 22:05:15 GMT

Ho lo stesso problema

Quando sono in questo sito https://aisvr-test-as.bcloud365.net/Google/index.html#/?clientid=b43be058d4aa469fbc4b439ae1434834&redirectUri=aHR0cHM6Ly9vYXV0aC1yZWRpcmVjdC5nb29nbGV1c2VyY29udGVudC5jb20vci9pY3NlZXQ%2Fc3RhdGU9QUVadmFWRUx1eHF3bWFVcEM3MkU5SEVtTVZhbnY4c3dPZmFzck5PUXBmYjRoUlkyY1d2b3FaVEtkNWYwQkxHRUFMYk8zMXVySVlJa1dtOFk1am9wV25nT2loV2NaeEVId0VqZXZxb3o4NHZvdC10QXU2aEJlaTNPWjN4UzNfSjNuR29MVUp0VlQ4Qk5keXFjZi0ySzVrc1E3TUxrNTc4SUJjQzk2Um0yVnNDRlNxRXNSb2FmcXduS2h5b1Z1M29DQ0t0NTZsaXhLTGUzTm9OQ290ZWJLVjdYS0l2UUJ1QzlWdGFoZm5HbUs4SE9pMUtpMnZIbWd6SEF2clp6UlFUV2xLY3k4ZEVBRGlkak9seDVtNmRQazI1cjlEYVZ5VVZtb1NWdWNhbkplQmhUWWJZcFdJbmJhM256QXN6aDdIQTlrN3NMbEM0OUdzU0FtNDRMNjhNWTZJejNWRzNZUkdhNlc1RkdLdjNka2s5YzhpZmt0Y2FnOXBqcWIxZTd4eHhHS093dFMtZjNoeW9ISWJmVW9jRlh2T05zV3hJNklaNTJ0cnFwSUJLYWlCWGVUM0ZuX0RPQ2Nhd3Z2NjVPTDREMmE0UnRqN1ZSTkhPdnEzZVVxdkZxOWpwTTdvUkpWdFd1YVNSSjhlRnZiR2djZ2tLQURBeDMxdmI5enh6cnNSNTdZajg1T0haRllDdEFEN1JMc1MtTFpxbG9RSDhRNERxMV9pSFczb0NxUUhPTkpJMlVubmM5QzRnZDhLOS1pVGJPUFM2bWhaYlBPcGhO

Mi chiede le credenziali.

Le inserisco e mi dà errore 4000 rimandandomi a questo sito:

https://aisvr-test-as.bcloud365.net/

Re: Problem to access ICSee camera

asbanko — Mon, 19 Jun 2023 08:07:50 GMT

io chiedendo supporto via email mi hanno detto questo "Hello, due to different servers, it is not possible to search for devices in Europe, so it is not supported for use in your region"

Re: Problem to access ICSee camera

LorenzoFasa — Mon, 19 Jun 2023 08:14:28 GMT

Good reply

🤦🏽‍♂️

Re: Problem to access ICSee camera

Alex_S — Sat, 22 Jul 2023 16:07:19 GMT

Hi everyone,

Thanks for posting — let's get this sorted out.

A few questions: are you using a dual-band router? If yes, on which band is the ICSee camera connected? Is Chrome your phone’s default browser? Try to access this link on your phone’s browser, and then log in your ICSee account. Let us know how it goes.

Regards,
Alex

Re: Problem to access ICSee camera

asbanko — Mon, 24 Jul 2023 14:15:20 GMT

I followed your instructions but it still doesn't work in the end it tells me 4000 wrong username or password. I'm sure the login details are correct because they were tried again on the icsee app

Re: Problem to access ICSee camera

LorenzoFasa — Mon, 24 Jul 2023 15:05:46 GMT

Me too

Re: Problem to access ICSee camera

Alex_S — Tue, 25 Jul 2023 13:25:51 GMT

Hi folks,

Try to change your ICSee account password, then try again.

Sincerely,
Alex

Re: Problem to access ICSee camera

LorenzoFasa — Tue, 25 Jul 2023 13:58:51 GMT

Already do It

I can't access

Re: Problem to access ICSee camera

asbanko — Tue, 25 Jul 2023 14:14:13 GMT

I think the problem is not this, but server because I tried to make another different account with other cameras with another google account the problem is always the same.

Re: Problem to access ICSee camera

LorenzoFasa — Tue, 25 Jul 2023 20:35:17 GMT

Rimane sempre un problema

Re: Problem to access ICSee camera

Alex_S — Wed, 26 Jul 2023 13:24:46 GMT

Hi all,

Since we’re getting issues on the login part on ICSee’s portal, I suggest contacting ICSee support to check if there’s an ongoing update with their integration with Google Home. Let us know what suggestions they will provide.

Best,
Alex

Re: Problem to access ICSee camera

jd20 — Thu, 27 Jul 2023 00:35:01 GMT

exactly same fail issue here in AU. Followed every hint and instruction to no avail. looking forward to a solution.

Re: Problem to access ICSee camera

picboufigue — Fri, 04 Aug 2023 13:03:16 GMT

Hi, I have the same problem actually. I sent an assist to google to get some help at the beginning of this week but still no answer.

The problem is :

- live from ICSEE OK

- when I try to add ICSEE to google home with "works with google" function, with good login and password as entered in ICSEE, google home says "Wrong password"...

Re: Problem to access ICSee camera

Juni — Thu, 10 Aug 2023 21:19:05 GMT

Hi folks,

Thanks for the details you've shared. The partner itself manages the URL portal used to link partners in the Google Home app. Issues encountered when linking a partner (home control) should be directed to that home automation partner for support. Partners are expected to support the integration of their products with Google Nest and Home devices.

I hope this helps.

Regards,

Juni

Re: Problem to access ICSee camera

mxrkis — Thu, 17 Aug 2023 06:51:39 GMT

Since when did I see support Google home ?

Re: Problem to access ICSee camera

picboufigue — Sat, 19 Aug 2023 19:46:20 GMT

Hello,

I do agree with you but from my point of view of Google products consumer, I assume to ask to Google when I have issues, not to that partner which Google Home deals with.