topic Re: Home app is broken after last update in Cameras and Doorbells

Home app is broken after last update

Anonymous — Wed, 26 Apr 2023 01:31:20 GMT

Anyone know a fix for the home app not loading and disappearing almost instantly from the phone screen? Cannot view event footage at all after the last google play store home app update.

Re: Home app is broken after last update

RRR3 — Wed, 26 Apr 2023 02:57:09 GMT

After the last update my doorbell keeps saying not connected to Wi-Fi. Pretty annoying.

Re: Home app is broken after last update

Anonymous — Tue, 02 May 2023 05:16:08 GMT

The home app and google nest cameras are a complete and utter waste of money. Total and utter garbage that simply don't work they're not worth buying whatsoever just complete crap in every way possible.

Re: Home app is broken after last update

Juni — Wed, 24 May 2023 01:32:18 GMT

Hi folks,

Thanks for reaching out. A few questions: what phone are you using (Android or iOS)? Is the Google Home app updated? Have you both tried relinking the Google Home app? Using another phone will also help us isolate this.

Keep me posted.

Regards,

Juni

Re: Home app is broken after last update

Juni — Mon, 29 May 2023 21:26:49 GMT

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Thanks,

Juni

Re: Home app is broken after last update

Juni — Wed, 31 May 2023 01:01:06 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

Re: Home app is broken after last update

RRR3 — Wed, 31 May 2023 01:10:45 GMT

Seems to be working fine again. Thanks 🙏

Re: Home app is broken after last update

Juni — Sat, 03 Jun 2023 03:22:03 GMT

Hi folks,

RRR3, I’m glad that worked for you.

kimmm, I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Home app is broken after last update

Juni — Fri, 02 Jun 2023 01:32:52 GMT

Hi kimmm,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Juni

Re: Home app is broken after last update

Juni — Sat, 03 Jun 2023 03:21:37 GMT

Hello there,

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni