topic Re: Google doorbell disconnected in Cameras and Doorbells

Google doorbell disconnected

Lorek — Wed, 17 May 2023 22:42:03 GMT

I have an Google doorbell (2nd gen, wired) when it gets disconnected from my wifi I will have to take the doorbell off the wall and reboot it to reconnect. It will never reconnect on its Owen. All of my nest cameras Will reconnect except for the doorbell. I have wifi close to the doorbell and it is working like it should be. It's a pain to take it off the wall and rebooting it everytime. And it's getting worse of losing my wifi connection. I never had this problem with first gen nest doorbell.

Re: Google doorbell disconnected

AveryReid — Wed, 17 May 2023 18:42:58 GMT

Whatever you do, don't fully remove the doorbell from the Google Home App or you will never get it back. I have been without a doorbell for 2 months since they recommended that as a trouble shooting step. I was having the same issue as you, constantly losing WiFi after the doorbell had worked seamlessly for a month, no issues with wifi on any other device. Support had me disconnect the doorbell from my home app and it has never let me reconnect. They seem to continue to suggest the issue is my Wifi despite me sending many speed tests and doing every troubleshooting step under the sun. Good luck...

Re: Google doorbell disconnected

Lorek — Wed, 17 May 2023 18:52:04 GMT

Thanks for letting me know, as soon I got home from work I was going to factory reset the door bell.

Re: Google doorbell disconnected

mariahju — Mon, 22 May 2023 00:39:44 GMT

I just did the same thing... crap! So did you ever get it back? How do I fix this?! I've tried everything!

Re: Google doorbell disconnected

mariahju — Mon, 22 May 2023 02:26:56 GMT

Okay so after a lengthy chat session with support.... the only thing that worked was doing a complete factory reset. The pinhole on the back of the doorbell you hold in for about 10-15 seconds... you'll hear a countdown chime then eventually a startup confirmation chime. Then you can go thru the steps to add a device again and it should work this time. Good luck!

Re: Google doorbell disconnected

AveryReid — Mon, 22 May 2023 14:15:46 GMT

I’ve done probably 100 factory resets at this point with no luck. They even sent me a replacement doorbell and I couldn’t add that to the app either. I’m fully convinced there is a bug in the software and it is not a hardware or configuration issue.

Re: Google doorbell disconnected

EmersonB — Fri, 02 Jun 2023 16:15:00 GMT

Hi everyone,

@Lorek, thanks for reaching out here in the Community and for sharing your concern with us. How's it going with your Nest Camera? Were you able to reset it to the factory default? In case you have an update you know where to find us.

@AveryReid, may I know what is the light status of your Nest Doorbell? How do you reset your Nest Doorbell? Have you tried setting it up with a different mobile phone? Looking forward to your response.

@mariahju, we appreciate you sharing what you've done that resolved the issue.

Regards,
Emerson

Re: Google doorbell disconnected

EmersonB — Tue, 06 Jun 2023 15:54:06 GMT

Hi folks,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

Re: Google doorbell disconnected

Lorek — Tue, 06 Jun 2023 16:29:15 GMT

I did not to the steps. I believe I got it working now.

Re: Google doorbell disconnected

EmersonB — Tue, 06 Jun 2023 17:12:18 GMT

Hello folks,

@Lorek, thanks for getting back to us and we're glad that it's resolved now. Let us know if you have more questions in mind.

@AveryReid, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Emerson

Re: Google doorbell disconnected

AveryReid — Tue, 06 Jun 2023 17:13:08 GMT

After months and months of trouble shooting and getting nowhere, Google agreed to refund me. I mailed the doorbell back.

Re: Google doorbell disconnected

EmersonB — Tue, 06 Jun 2023 21:00:55 GMT

Hello AveryReid,

We appreciate your update here. I hope we can make it up to you in the future. Let us know if you have other questions or concerns.

Regards,
Emerson

Re: Google doorbell disconnected

EmersonB — Tue, 13 Jun 2023 18:48:35 GMT

Hi AveryReid,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Thanks,
Emerson

Re: Google doorbell disconnected

EmersonB — Tue, 13 Jun 2023 18:47:52 GMT

Hey AveryReid,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson