topic Re: Doorbell film peeling off? Defective? in Cameras and Doorbells

Doorbell film peeling off? Defective?

JohnF — Tue, 24 Aug 2021 22:54:21 GMT

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Original poster: Joe Smolenski

After looking closer at my doorbell recently, it's peeling and cracking off. At first I thought it was the film covering, but it's shedding clear flecks of coating. It looks absolutely horrendous, and after reading here, what's to stop it from happening on another one?

I live in PA, temps aren't crazy extreme here at all - no reason for it to be doing this?

Any recommendations if rain or any other conditions will now effect it? I called and they said I am just shy of my warranty and I'd have to buy a new one... Really??

Re: Doorbell film peeling off? Defective?

JohnF — Tue, 24 Aug 2021 22:55:58 GMT

Hey folks.

I am terribly sorry to hear that your Nest Hello is peeling, Joe. I understand your frustration, and I would like to find a solution for you. I will be reaching out to your email on file to collect some additional information.

Please look out for an email from us regarding this issue. Thank you for patience, and I look forward to your response.

Your Case Number is: 3-0583000031573

-from Brad C.(Community Specialist)

Re: Doorbell film peeling off? Defective?

chadarthur — Mon, 08 Nov 2021 13:45:08 GMT

@JohnF I have this same problem my camera has totally flaked off and it looks horrible!!

Re: Doorbell film peeling off? Defective?

Cleells — Tue, 15 Feb 2022 21:50:14 GMT

I too am having this problem. It is so bad over the lens that it is very hard to see at night.