topic Re: Camera history required by police in Cameras and Doorbells

Camera history required by police

AlexN — Tue, 30 May 2023 21:10:58 GMT

Hi,

Police is searching for someone who passed my house yesterday and most likely was picked up by my camera. The problem is that I do not have the subscription and there is only 3h of history available. Is there any way to recover the history or it is physically deleted? E.g. if I enable the subscription now, would past events be available?

Thanks a lot,

Alex

Re: Camera history required by police

MplsCustomer — Tue, 30 May 2023 21:38:00 GMT

@AlexN

Sadly, if you don't have a Nest Aware subscription, any video event history is physically deleted after 3 hours.

This is Google Nest's long-time practice:

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538

Keeping video history longer than the customer has agreed to would probably be illegal and unethical.

Re: Camera history required by police

AlexN — Tue, 30 May 2023 21:46:50 GMT

Many thanks.

Re: Camera history required by police

Jenelyn_O — Mon, 05 Jun 2023 18:29:10 GMT

Hi folks,

@MplsCustomer, I appreciate your help.

@AlexN, thanks for reaching out. I'm sorry for the delay. I just want to check if you still have questions in mind.

Best,

Jenelyn

Re: Camera history required by police

Jenelyn_O — Thu, 08 Jun 2023 20:58:15 GMT

Hi AlexN,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Camera history required by police

AlexN — Fri, 09 Jun 2023 16:34:25 GMT

Hi Jenelyn,

As I understand there is nothing that could be extracted.

Regards,

Alex

Re: Camera history required by police

EmersonB — Sat, 10 Jun 2023 14:40:33 GMT

Hello everybody,

@AlexN, thanks for getting back to us. We understand that you wanted to help with their investigation. However, past events can't be retrieved even when you subscribe now to the Nest Aware. In case you have other questions or concerns, don't forget to post it here.

Thanks for answering, MplsCustomer and Jenelyn.

Regards,

Emerson

Re: Camera history required by police

Jenelyn_O — Tue, 13 Jun 2023 00:34:15 GMT

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further.

I appreciate your help, Emerson.

Best,

Jenelyn

Re: Camera history required by police

Jenelyn_O — Wed, 14 Jun 2023 00:35:53 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn