topic Re: Yikes - deleted camera by mistake in app, don't have access to physical camera (but its on/conne in Cameras and Doorbells

Yikes - deleted camera by mistake in app, don't have access to physical camera (but its on/connected

NearlyThere — Sun, 11 Jun 2023 15:35:15 GMT

Hi - I deleted a nest camera (outdoor/battery) from the Google home app by mistake while it was offline. So it did not factory reset. The camera came back on, shows green light, is connect to my WiFi (I can see its IP on my router), I can ping it, just can't access it via the app because it got removed. Is there any way to have to re-instated without me having physical access to it? (its around 24-30 feet up).

FWIW, I went through the support route and they said they can't help (escalated it as well). With the camera pingable and active just not linked to my account, I am hoping there is really at least some github project that I can look at?

Thanks.

Re: Yikes - deleted camera by mistake in app, don't have access to physical camera (but its on/conne

David_K — Tue, 13 Jun 2023 10:36:06 GMT

Try these steps:

Open the Google Home app.
At the top left, tap Add + > Set up device > New device > set up new devices in your home.
Follow the in-app steps.

If these steps above don’t solve the issue, you will need to factory reset it and set it up again.

Re: Yikes - deleted camera by mistake in app, don't have access to physical camera (but its on/conne

Juni — Sat, 17 Jun 2023 20:28:54 GMT

Hi folks,

Thanks for the help here, davidking.

NearlyThere, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Yikes - deleted camera by mistake in app, don't have access to physical camera (but its on/conne

Juni — Wed, 21 Jun 2023 20:31:15 GMT

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Thanks,

Juni

Re: Yikes - deleted camera by mistake in app, don't have access to physical camera (but its on/conne

Juni — Thu, 22 Jun 2023 21:30:28 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni