topic Re: I changed my wifi password and now nest cams will not connect in Cameras and Doorbells

I changed my wifi password and now nest cams will not connect

Allystreasures8 — Sat, 10 Jun 2023 02:57:32 GMT

I changed my wifi password which disconnected my 4 nest cams. I have unplugged the router and the cameras Multiple times and that isn't the issue. I removed the cameras from my account but when I try add them back it says they cannot connect to wifi. I tried to factory reset them but when I push in the pinhole nothing happens. No light changes, no noise, nothing. I have been trying to trouble shoot all day with no luck. Help please

Re: I changed my wifi password and now nest cams will not connect

MplsCustomer — Sat, 10 Jun 2023 14:51:58 GMT

@Allystreasures8

Sometimes you have to press the reset button for longer than the instructions say, and sometimes it's hard to tell whether you're actually getting the reset button depressed.

https://support.google.com/googlenest/answer/9252162

Re: I changed my wifi password and now nest cams will not connect

David_K — Sat, 10 Jun 2023 15:04:50 GMT

What colour is the light on your cameras?

You selected Nest Cam Outdoor, are they all outdoor cameras?

Nest camera and doorbell lights and sounds - Google Nest Help

Re: I changed my wifi password and now nest cams will not connect

Allystreasures8 — Sat, 10 Jun 2023 22:34:22 GMT

They are slow flashing blue

Re: I changed my wifi password and now nest cams will not connect

Allystreasures8 — Sun, 11 Jun 2023 01:33:36 GMT

3 are wired outdoor and 1 is wired indoor

Re: I changed my wifi password and now nest cams will not connect

David_K — Sun, 11 Jun 2023 09:45:07 GMT

I think you have the IQ models. If the light ring is pulsing blue, it's ready to be connected to the app.

What happens when you try setup in the Nest app? Does it give you an error code or message?

Have you tried creating a new home structure and setting them up in the new home structure?

Troubleshoot connecting to the app during setup - Google Nest Help

Re: I changed my wifi password and now nest cams will not connect

Anonymous — Tue, 13 Jun 2023 13:02:01 GMT

I tried everything to no avail and had to resort to using my old password again and they connected... Pathetic hey but thats google for you

Re: I changed my wifi password and now nest cams will not connect

EmersonB — Wed, 14 Jun 2023 21:36:11 GMT

Hi everyone,

@Allystreasures8, thanks for reaching out here in the Community. How's it going with your Nest Camera? Were you able to read the information and check the link they shared? In case you have an update, you know where to find us.

I appreciate the help, davidking and MplsCustomer.

Regards,

Emerson

Re: I changed my wifi password and now nest cams will not connect

EmersonB — Mon, 19 Jun 2023 14:16:10 GMT

Hey Allystreasures8,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Best,
Emerson

Re: I changed my wifi password and now nest cams will not connect

EmersonB — Tue, 20 Jun 2023 14:37:01 GMT

Hi Allystreasures8,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson