topic Re: can’t reconnect nest doorbell in Cameras and Doorbells

can’t reconnect nest doorbell

rhiadette — Sun, 21 May 2023 21:20:44 GMT

I changed my internet service, then I’m trying to reconnect the device. I did all the troubleshooting and still not connecting.

Re: can’t reconnect nest doorbell

MplsCustomer — Sun, 21 May 2023 23:00:04 GMT

@rhiadette

By "all the troubleshooting" do you mean Google Nest's steps for changing Wi-Fi, where the first step, if possible, is to set the network name (SSID) and password on your new router/modem to the same values used on the old router/modem? If that's not possible, then, in general, remove the Google Nest device from the Google Nest app or Google Home app while still on your old Wi-Fi network, then do a factory reset, and then reinstall?

https://support.google.com/googlenest/answer/9223711

Re: can’t reconnect nest doorbell

rhiadette — Wed, 24 May 2023 18:10:09 GMT

Yes I did all but nothing is working.

Re: can’t reconnect nest doorbell

zoeuvre — Fri, 26 May 2023 19:43:07 GMT

Hi rhiadette,

Thanks for reaching out to us, and I’m sorry to hear about the situation.

Is there an error code or message that shows on the app as you connect your Nest Doorbell to the app?

I’ll look forward to your response.

Thanks for your help, @MplsCustomer.

Best,

Zoe

Re: can’t reconnect nest doorbell

rhiadette — Fri, 26 May 2023 20:11:39 GMT

No error code showing up. When trying to connecting the device it takes a while and then message to the screen “something went wrong try to reconnect your device or if it happen again make sure to reboot your device and airplane mode on and off before trying again. I keep trying and I get the same message over and over again.

Re: can’t reconnect nest doorbell

zoeuvre — Sat, 27 May 2023 20:16:49 GMT

Hello rhiadette,

Thanks for the follow up. Have you tried to uninstall then reinstall your Nest app or Google Home app? If not, try to uninstall and reinstall the app on your phone. If the situation persists, restart your router, then restart your phone.

Regards,

Zoe

Re: can’t reconnect nest doorbell

zoeuvre — Tue, 30 May 2023 23:29:58 GMT

Hey folks,

@rhiadette, I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

Re: can’t reconnect nest doorbell

zoeuvre — Thu, 01 Jun 2023 15:39:00 GMT

Hi everyone,

@rhiadette, we haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,
Zoe

Re: can’t reconnect nest doorbell

rhiadette — Thu, 01 Jun 2023 15:52:25 GMT

Still don’t work at all. I tried all the recommendations.

Re: can’t reconnect nest doorbell

EmersonB — Sat, 10 Jun 2023 14:30:17 GMT

Hello everyone,

@rhiadette, we appreciate your update. Could you tell us how you reset your Nest Camera to the factory default? Also, what is the light status of your Nest Camera? Looking forward to your response.

I appreciate the help, MplsCustomer and Zoe.

Regards,

Emerson

Re: can’t reconnect nest doorbell

EmersonB — Tue, 13 Jun 2023 16:56:09 GMT

Hi everybody,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Thanks,
Emerson

Re: can’t reconnect nest doorbell

EmersonB — Wed, 14 Jun 2023 17:23:25 GMT

Hey rhiadette,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson