topic Re: Nest video server having issues / cameras appearing offline? in Cameras and Doorbells

Nest video server having issues / cameras appearing offline?

robertkangas — Fri, 02 Jun 2023 18:01:41 GMT

Hi all, I’ve been having an issue with viewing my Nest cameras these past few days. In both the Nest app and Google Home app (iOS on both my iPhone and iPad), multiple cameras will just appear offline most of the time. When I review the video history, there cameras are still uploading video, but the availability of the footage is just laggy (sometimes 15-60 minutes behind).

I thought I read that Google’s finally trying to migrate Nest app users to the Google Home app (3/4 of my cameras worked with the Nest app)… does anyone know if there’s some weird issue with the migration?

I have two of the older flatter black Nest Cameras, a Nest IQ, and a newer style wired Nest camera. It feels like the cameras that appear offline most often are the newer Nest camera and one of the older black Nest cameras.

I have two Ubiquiti wireless access points, little to no interference from other routers, and a 1gb fiber optic internet connection. This feels like a problem with the Google / Nest infrastructure, but I don’t see anything in their status page that indicates a wider problem. These “offline” cameras will occasionally appear online and I can review their video history, just with a lag. Any thoughts? Thanks!

Re: Nest video server having issues / cameras appearing offline?

Darrsil — Fri, 02 Jun 2023 21:34:40 GMT

Same issue here, Nest Doorbell Wired (2nd gen) and Nest WiFi Pro.

Re: Nest video server having issues / cameras appearing offline?

Anonymous — Mon, 05 Jun 2023 14:01:32 GMT

There's always ongoing issues mine have been doing this for over a year since i bought them. For the last 4 weeks i haven't had access to my cameras at all because the home aop jas been faulty and googles engineers have no idea how to fix it. So i have 2 thousand plus dollars worth of paperweights

Re: Nest video server having issues / cameras appearing offline?

EmersonB — Wed, 07 Jun 2023 17:46:24 GMT

Hello everyone,

@All, thanks for reaching out here in the Community. To confirm, how far is your Nest Cameras and Nest Doorbell from your Wifi router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Try restarting your Nest Cameras, Nest Doorbell and your Wifi router. Let me know how it goes.

Best,
Emerson

Re: Nest video server having issues / cameras appearing offline?

robertkangas — Wed, 07 Jun 2023 18:27:49 GMT

One of my cameras that kept having a lag in the feed was less than 10 feet away from an access point. Note, most of the time, the video would show up in the app history eventually, so it makes me feel like the server was having a lag in processing and displaying video that was streamed from the cameras.

I rebooted the cameras and the access points at the time and nothing had any effect.

In the past couple of days, the live video appears to be functional without lag again, so I think something was fixed on the google / nest side.

Re: Nest video server having issues / cameras appearing offline?

Darrsil — Wed, 07 Jun 2023 18:45:30 GMT

My Doorbell is close to my main WiFi point, and I have other older Nest cameras that work fine. It's only this new Doorbell (that only works with the Home app) that is having issues. Have done reboots and the problem persists.

The one thing for me is that it always happens at a certain time of day - between 6pm-9pm. It usually comes up by morning but there's been a few times where it is down the entire following next day.

Re: Nest video server having issues / cameras appearing offline?

Justgizmo — Wed, 07 Jun 2023 19:57:16 GMT

Impossible reset and re-download.

Re: Nest video server having issues / cameras appearing offline?

Justgizmo — Wed, 07 Jun 2023 20:00:12 GMT

I'm part of the preview program and I think I got this a few months ago. After resetting factory reset and migrating to new account blah blah. Nothing worked. Finally a firmware update fixed everything nest cam battery and doorbell battery both started working again

Re: Nest video server having issues / cameras appearing offline?

Justgizmo — Wed, 07 Jun 2023 20:01:26 GMT

I literally just had to rewind feed 45+ seconds and it would allow me to see the recordings. But always live video offline.

Re: Nest video server having issues / cameras appearing offline?

Darrsil — Wed, 07 Jun 2023 22:33:36 GMT

What firmware are you on for the Doorbell?

Re: Nest video server having issues / cameras appearing offline?

Anonymous — Thu, 08 Jun 2023 09:30:14 GMT

Mine still dont work and never have properly at all ever. If you're a prospective buyer take heed all you will have is ongoing issues and a camera system not fit for purpose. Buy another brand.

Re: Nest video server having issues / cameras appearing offline?

Uzoma — Thu, 08 Jun 2023 13:15:43 GMT

Having the same issue mainly with Nest wifi and wifi point going offline every day for no reason, very annoying as my router works perfectly but the nest wifi doesn't

Re: Nest video server having issues / cameras appearing offline?

Anonymous — Fri, 09 Jun 2023 04:54:20 GMT

Still happening to me no change all the cameras just all go offline.. Wifi signal is strong.

Re: Nest video server having issues / cameras appearing offline?

Anonymous — Fri, 09 Jun 2023 04:59:59 GMT

Every troubleshooting step has been done on multiple occasions. Mine have always been faulty

Re: Nest video server having issues / cameras appearing offline?

mgcross — Mon, 12 Jun 2023 15:43:58 GMT

I have a nest cam wired (first gen) that goes (or just shows) offline 2-3 times a week. The status light remains on but Home reports that it is not connected. I have not tried checking history to see if it is in fact still logging but will the next time it drops. I spent 90 minutes with support throwing crap at the wall and removing/reinstalling but it still does it. Power-cycling fixes so if I leave the house and know I'll be gone for a few hours, I will cycle power before leaving in hopes it won't drop during my absence. It is quite frustrating to be away from home and get the alert that it is down, with no way to restart remotely.

EDIT: I am now on Home preview, but this issue has been in place since before I was (and since I purchased)

Re: Nest video server having issues / cameras appearing offline?

albatronas — Sun, 18 Jun 2023 13:51:40 GMT

I have purchased a week ago and I see the same issue.i have strong signal, I have rest multiple times and after some minutes the camera is offline.this is very very bad and you need to fix asap.

Re: Nest video server having issues / cameras appearing offline?

Anonymous — Mon, 19 Jun 2023 00:21:24 GMT

Still happening for me its been never ending since day one. I have to constantly plug the charge cable in to the camera to get the cameras to sort of "wake up" and reconnect to the wifi. The signal is strong i can sit the cameras next to the wifi modem and they still go offline. Its pathetic google rubbish google just sell rubbish

Re: Nest video server having issues / cameras appearing offline?

Darrsil — Mon, 19 Jun 2023 00:25:00 GMT

I think I "fixed" this by purchasing another Nest WiFi Pro point and putting it closer to the doorbell. From what I can tell the doorbell will switch wireless bands it determines as "better" even if the signal isn't as strong. So if it switches and doesn't have a good signal, that's when you get this issue.

Ever since I installed this new point it's stayed connected to it and has remained online the whole time. It's disappointing because my main WiFi point isn't too far from the doorbell. It looks weird to have another point so close to the main point, but I guess whatever works.

I still think this is an issue on Google's end if they're allowing the Doorbell to connect to another point with low signal.

Re: Nest video server having issues / cameras appearing offline?

Anonymous — Mon, 19 Jun 2023 00:31:31 GMT

I have had googles so called experts do everything possibly know to no avail

Re: Nest video server having issues / cameras appearing offline?

Murdoch — Mon, 19 Jun 2023 13:34:01 GMT

After owning the doorbell for nearly a year this has just happened to me. I now no longer have a 'live feed' as the camera is showing offline but is still chiming on the Google home speakers when the doorbell is pressed. There seems to be an issue on Google's backend causing these issues. any ETA on a fix?