topic Re: Nest Cams showing offline but are not in Cameras and Doorbells

Nest Cams showing offline but are not

Sphericalpuma — Fri, 24 Feb 2023 14:37:40 GMT

TL;DR: Google Nest Battery camera stopped displaying a live video feed ("The camera is offline") after a few months via the Google Home app on multiple devices.

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I have three Nest Cam Batteries plugged into power that are showing up as offline recently. I've restarted, factory reset, rebooted the router to no solution. The Nest Cam IQ and my original Nest Hello, show online with the live preview working, so I'm trying to determine if this is a software issue with the home app or on the cameras.

Obviously all three cameras did not fail at the same time.

I still get alerts from both cameras when they detect motion. This happens with two (2) Pixel 7 Pros, an iphone, and a pixel 6 pro.

Google Home app is up-to-date. I have also tried uninstalling and reinstalling the app. The router is not far away from the cameras and neither the cameras or router changed since installation. I tried unplugging and replugging the modem, router, and cameras - still no luck

Thanks for any help and/or feedback!

Re: Nest Cams showing offline but are not

Pwr96618 — Fri, 24 Feb 2023 15:07:47 GMT

I am having the same issue. I removed one camera from the app and tried to reinstall and now I can’t even add the camera back to the app. Rebooted router, charged camera, app is up to date. Camera records motion and sends notifications. It sporadically will allow a live feed.

Re: Nest Cams showing offline but are not

MplsCustomer — Fri, 24 Feb 2023 15:09:47 GMT

@Sphericalpuma

We've had a battery camera for 17 months using the optional 10-meter power cable with no issue (except that it only works in the Google Home app). My comments are based on issues I've seen posted by other customers. Are you using the charging cord that comes with the camera or one of the optional power cables? Is your cord/cable plugged in securely in the bottom of the camera with the cable feeding towards the FRONT of the camera? Are you able to access your camera at all in the Google Home app? If you can, does the Battery setting show as "Plugged in" with an infinity symbol? Can you view the cameras on the "preview" home.google.com website?

Re: Nest Cams showing offline but are not

Pwr96618 — Fri, 24 Feb 2023 15:17:04 GMT

I have three cameras and they worked flawlessly for the past year until two weeks ago.

Re: Nest Cams showing offline but are not

MplsCustomer — Fri, 24 Feb 2023 15:26:14 GMT

@Pwr96618

If everything else checks out, then I don't know. I've seen similar postings, and don't know whether something has changed on a customer's Wi-Fi setup that they're unaware of, or Google Nest's servers are having problems in certain regions or countries, or with random customers, or whether these new battery cameras are failing after awhile.

Re: Nest Cams showing offline but are not

Sphericalpuma — Sat, 25 Feb 2023 01:22:07 GMT

I should note that I run three Nest Cam Batteries at another house and have no issues. I'm also running a nest wifi at the other house compared to a Google wifi with two points at the house with the problems.

Points are online and hardwired, mesh is fine, and again all cameras that we're originally in the nest app (nest hello 1st gen and nest cam indoor IQ) work flawlessly with a live preview.

Other cameras are constantly recording as I can see in the timeline, there's just no live preview because it shows as offline. When I go into the battery settings it shows as "100%" when it was last able to contact the camera which was three days ago.

Clearly something is up with either the Google wifi doing something weird with just newer cameras (as the other ones work) or there's some weird software issue somewhere else.

No network changes at all.

Re: Nest Cams showing offline but are not

Sphericalpuma — Sat, 25 Feb 2023 01:23:22 GMT

Everything plugged in and working great. Cameras show offline on the preview Google home site, but again they are constantly recording as I can view the timeline.

Re: Nest Cams showing offline but are not

Sphericalpuma — Sat, 25 Feb 2023 01:24:52 GMT

I had this issue, it wanted to download an update but never did. What I ended up doing was while it said downloading update, factory reset the camera, use a new device to set it up while the "update" was installing, named the camera something else and I could add it. I then went and removed the failed device from the home app.

Re: Nest Cams showing offline but are not

Brad — Thu, 02 Mar 2023 18:41:12 GMT

Hey there,

Thanks for bringing up the concern you're having. I'd love to look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest Cams showing offline but are not

Sphericalpuma — Fri, 03 Mar 2023 13:07:49 GMT

As I laid out in my steps above, I've restarted devices, reset the devices, restarted and reset my wifi network using the same credentials.

Older nest Cams such as the nest cam IQ and 1st gen hello show up and are reachable. Newer cams are not

Re: Nest Cams showing offline but are not

Sphericalpuma — Tue, 07 Mar 2023 08:37:44 GMT

Just out of curiosity, what kind of Wi-Fi router are you using with your setup?

Re: Nest Cams showing offline but are not

jaredmccoy — Sat, 18 Mar 2023 15:17:50 GMT

I'm having the same issue and I use a Plume router, so I don't think it's wifi.

Re: Nest Cams showing offline but are not

Pwr96618 — Sat, 18 Mar 2023 15:22:07 GMT

It can’t be. Currently one of my three cameras works as it should, the other two will not display a live feed. 🤷‍♂️

Re: Nest Cams showing offline but are not

jsermer — Sat, 08 Apr 2023 01:34:42 GMT

Having a similar issue. The only effective temporary solution I've found is to unplug the camera from power and then I get the option to see a live feed. After plugging it back in after a few days it works fine until it doesn't. Definitely seems software related since none of my other cameras are experiencing this issue. I can even see the camera connected to my wifi and transmitting data

Re: Nest Cams showing offline but are not

Pwr96618 — Sat, 08 Apr 2023 01:57:58 GMT

I plug mine into power and live feed works 💯, but the reason I got battery is because I don’t have an outlet close. My driveway camera works live every time, the other two work live about 10 percent of the time. 🤷‍♂️. I want new cameras but I paid a lot of money for these…

Re: Nest Cams showing offline but are not

jsermer — Sat, 08 Apr 2023 02:34:59 GMT

That used to be the case with me for nearly the past year but within the last month or so, something changed

Re: Nest Cams showing offline but are not

Galant56K — Mon, 10 Apr 2023 01:37:31 GMT

Hi,

Same issue here for me. an older Google next hub max is working fine for live view and recording. but my nest doorbell battery (hardwired) and my nest spotlight cam (hardwired) are both displaying offline. but they are still uploading events to cloud and also sending notifications to my phone. this is very frustrating as my wife and I like to look at the live feed from the cameras a lot. everything has worked fine for the last 12 months just fine. only in the last 3 weeks has this become an issue. I have tried every thing. including New router, new Wi-Fi AP and updating everything. I have wasted a lot of time in this. It is defiantly a 'GOOGLE' problem. please fix asps please!!!!

PS. have you seen the home.google.com site for viewing you cameras live on big screen on pc? its great (when the cameras are not offline), when will we be able to look at the event history videos on that same site? cant wait.

Re: Nest Cams showing offline but are not

Pwr96618 — Mon, 10 Apr 2023 01:57:52 GMT

I’m currently looking into different camera options. I’m done trying to figure out what the problem is.

Re: Nest Cams showing offline but are not

Galant56K — Mon, 10 Apr 2023 02:01:28 GMT

dont go reolink. very average

I think I might go back to IP cameras with a local NVR. they have never let me down in may last house and business. Just have to hardwire everything. I do like the car, people and pet detection with google.

Re: Nest Cams showing offline but are not

SusieQ — Wed, 12 Apr 2023 11:43:04 GMT

I've tried that as,well as reboot ..and reset as well as checking WiFi

Nothing works