topic Re: Nest Data Archive in Cameras and Doorbells

Nest Data Archive

James-K-7081 — Thu, 25 May 2023 10:37:50 GMT

My Nest Data Archive request recently failed, and when I resubmitted the request, it has so far been a week with no success as of yet. I need this archive for a police report that I filed (with a 911 call relating to felony theft), and I cannot have it fail again. I need help, ASAP!

Re: Nest Data Archive

EmersonB — Sat, 17 Jun 2023 22:56:02 GMT

Hello James-K-7081,

Thanks for reaching out here in the Community. Are you trying to retrieve an event detected by your Nest Camera? Do you have a Nest Aware subscription? Where and how do you access your Nest Data Archive? Looking forward to your response.

Regards,

Emerson

Re: Nest Data Archive

EmersonB — Fri, 23 Jun 2023 15:03:13 GMT

Hello James-K-7081,

I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Best,
Emerson

Re: Nest Data Archive

EmersonB — Fri, 23 Jun 2023 15:02:59 GMT

Hey James-K-7081,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson