topic Re: New version of Home App not updating Nest Cam Activity in real time in Cameras and Doorbells

New version of Home App not updating Nest Cam Activity in real time

Docbob — Sat, 10 Jun 2023 16:29:13 GMT

When I look under Activity on my devices, it's showing activity from 1-3 days ago as "today". It's happening on my iphone and ipad. If I turn my phone/tablet off and on it will update, but I can't see that as a long-term solution. Also - if I go to Devices and go to the history of each individual camera, it will show the proper day. Any thoughts or suggestions?

Re: New version of Home App not updating Nest Cam Activity in real time

MplsCustomer — Sat, 10 Jun 2023 18:17:13 GMT

@Docbob

I think the "Activities" option is not-yet-ready-for-prime-time. When I select it, it always defaults to YESTERDAY"S activities, and it takes a long time before it displays the thumbnails for yesterday's events. I have to scroll up a lot in order to get to the most recent activities for today. This is on the iOS version.

Re: New version of Home App not updating Nest Cam Activity in real time

EmersonB — Sat, 17 Jun 2023 22:47:16 GMT

Hello everyone,

@Docbob, thanks for reaching out here in the Community. We would recommend you to reinstall your Google Home app. Also, restart your Wifi router and your Nest Camera. Let us know how it goes.

I appreciate the help, MplsCustomer.

Regards,

Emerson

Re: New version of Home App not updating Nest Cam Activity in real time

EmersonB — Wed, 21 Jun 2023 14:02:49 GMT

Hi Docbob,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Emerson

Re: New version of Home App not updating Nest Cam Activity in real time

EmersonB — Thu, 22 Jun 2023 16:08:38 GMT

Hey Docbob,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson