topic Re: Delayed notification someone at the front door. in Cameras and Doorbells

Delayed notification someone at the front door.

SDM013 — Wed, 22 Sep 2021 03:47:26 GMT

I am finding this happening more and more.

Doorbell button pushed.

Get notifications on Google Nest Hub's and Speaker's within a couple of seconds.

But notifications that someone is at the front door via 2 phones can be delayed 10-15 minutes.

Phones are at home on same Wi-Fi network. Both phones get delayed notification at the same time.

Any fix for this or is this a Google server issue?

Re: Delayed notification someone at the front door.

Brad — Mon, 27 Sep 2021 17:47:24 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Delayed notification someone at the front door.

SDM013 — Mon, 27 Sep 2021 23:49:27 GMT

It's a intermittent issue to begin with, so won't know until it happens again if still required assistance.

As for restarting or factory resetting, I understand this may help if all notifications were delayed, but that's not the case.

Notifications to Google Home speakers and Hub's are prompt. Notifications to phones are not.

If the was an issue with the device, ALL notifications would be delayed.

So issue would more likely be with Google's server's.

Re: Delayed notification someone at the front door.

Brad — Tue, 28 Sep 2021 17:14:06 GMT

Hi, SDM013.

I completely see what you are saying here. I am wondering however, if the delays are because of other reasons like having to do with your personal cell phone data plan, or with your service, or if your phone is connected to the same wifi at the time. It's all interesting and because of our new cameras, notifications have changed a bit too. I will collect your feedback of course and send it forward. I am not quite sure what else I can tell you to try besides messing with your notification settings and seeing if it makes a difference. But please let me know if you need further assistance!

Best Regards,

Brad.

Re: Delayed notification someone at the front door.

DazBaz80 — Sat, 23 Oct 2021 02:57:11 GMT

I'm having the exact same problem when I'm at home on the same network. Sometimes it's in unison with the Google Nest Speaker, sometimes my Android gets the notification 5-30 minutes later. My concern lies around when I'm not home, and my phone is delayed. I'm running,

Samsung S21+, Android 11, new Google Wireless Doorbell.

Re: Delayed notification someone at the front door.

JamesEllisha — Thu, 28 Oct 2021 21:32:56 GMT

I’m also having this same issue, delayed notifications on both my and my wife’s phones. Delay ranges from notification to notification.

Re: Delayed notification someone at the front door.

ekaiser1901 — Thu, 28 Oct 2021 21:57:57 GMT

I am also seeing this same issue. I am getting delayed notifications on my phone that are 5-20 minutes delayed, even though I am at home and on the same wifi network as the cameras.

Re: Delayed notification someone at the front door.

SDM013 — Thu, 28 Oct 2021 21:58:58 GMT

Yes, would still like a resolve for this issue.

The Hello Doorbell has been restarted.

I highly believe it is a server issue with Google.

Google speakers and Hub's get the notification someone is at the door within 10-30 seconds.

But to have 2 separate phones getting delayed responses several minutes later.

One has a 4G connection but connected to the same Wi-Fi as the Google Home, other Phone just relying on the same Wi-Fi connection as the Google home.

On phone devices do the notifications come through the Nest app as I have a Hello Doorbell or the Google Home app?

It seems this is not a one off problem as others are saying they have the same issue.

Thanks,

Scott,

Re: Delayed notification someone at the front door.

Ronnietech — Fri, 29 Oct 2021 08:30:07 GMT

I am having long delays to all notification on both wifi and cellular, with several internet providers, on different cellular networks, with different modems, also using google wifi and without, the ONLY constant is google nest products and googles servers and the issues are getting worse. I have factory reset all items every time i have changed internet providers or WiFi and it makes no difference. Notifications from non google / nest devices work perfectly. Please advise an actual fix rather than a generic response.

Re: Delayed notification someone at the front door.

Vxiii — Fri, 29 Oct 2021 13:06:54 GMT

I’m also experiencing notification delays with our wired Nest Hello. We also have a new battery powered Nest Doorbell on a different door. The battery powered version is connected via Google Home app and the notifications are instant. Within 1 second. The wired version is connected via the Nest App and activity notifications are delayed between 20 seconds up to 15 minutes. To me this points to a Nest sever side issue. Whole house is covered by a Ubiquiti mesh WiFi network.

Re: Delayed notification someone at the front door.

Gsbc — Fri, 29 Oct 2021 18:06:22 GMT

Same here even with Google wifi. It is concerning as with the delay the cameras seen not to be doing what they must do in the first place which is protect you.

Re: Delayed notification someone at the front door.

LeRoyLoop — Sat, 30 Oct 2021 19:04:42 GMT

Same issue people walk by then gone before notified, or car drives driveway in people get out unlock door enter then shut door before it notifies lol

Re: Delayed notification someone at the front door.

ChrisG74 — Sun, 31 Oct 2021 20:52:41 GMT

We're having the same issue, nest doorbell delayed 5-10 minutes on multiple phones while we are home on Google Nest WiFi

Re: Delayed notification someone at the front door.

srteja — Sun, 31 Oct 2021 22:44:22 GMT

We just keep posting, Google doesn't seem to care. I don't see any proactive responses from them.

Re: Delayed notification someone at the front door.

KeithB342 — Sun, 31 Oct 2021 22:45:23 GMT

I've been having super long delays like this for over a year. It is on all my devices not just mobile. A factory reset does not work either

Re: Delayed notification someone at the front door.

Sleonard13 — Sun, 31 Oct 2021 22:55:21 GMT

Same thing is happening to me... Not great on Halloween! I missed answering the door for a trick or treater because my phone didn't tell me until 10 minutes later!

Re: Delayed notification someone at the front door.

Nixian — Sun, 31 Oct 2021 22:59:53 GMT

Just another post about the same problem noted above. 10-15 min delay in getting the “Your camera spotted someone” notification on multiple devices.

Stable home internet with Google Wifi mesh network. All other devices work fine.

Re: Delayed notification someone at the front door.

emanresU — Sun, 31 Oct 2021 23:10:16 GMT

My nest is set to my phone. It used to take at the least 30 seconds to notify me someone is at my door. It now takes 15 min. Time to switch to Ring or what? It's useless now.

Re: Delayed notification someone at the front door.

ticed35 — Sun, 31 Oct 2021 23:16:30 GMT

Hi, have the same issue here.

Notifications are on time on nest hub and all other Google assistant devices but delayed on phones. Android and iPhone have the same issue.

It's getting annoying that the doorbell is not reliable.

Re: Delayed notification someone at the front door.

Nixian — Sun, 31 Oct 2021 23:20:40 GMT

Just chiming back in with more accurate data, in case that can help. The delay is currently 17 minutes.

Could Google’s Nest servers be experiencing delays due to increased ding-dongs on Halloween?