topic Re: Nest update resulted in poor video quality with ADT camera. in Cameras and Doorbells

Night Vision Too Dark

SuperTrollMan — Tue, 06 Jun 2023 12:01:23 GMT

Hi All,

I've recently installed new Google Nest Cameras.

They had been running perfectly, however I noticed night vision on 1 of the camera's had deteriorated significantly.
I toggled the night vision from auto, to on, to off and back to auto.
Its definitely on when its on auto, but its considerably poorer than a week ago (a lot darker).
The camera's are mounted and wired with the genuine Google cable, so they haven't moved or changed any other factors.

When looking at the 2x 'battery' camera's I have, the other one was working perfectly fine.
I noticed the firmware had changed on the one having issues "nq-user 1.67 OPENMASTER 361459"
Whereas the working camera was running 1.65 of the software.

I started chatting to support about this, they had me restart the camera this afternoon, which didn't change the issue unfortunatley.

I then noticed the working camera started showing the same symptoms, upon checking the Home app, it has now been updated to 1.67 aswell.

The same shot 24 hours apart has significantly poorer night vision and the only common denominator I've been able to come up with is the 1.67 firmware having issues.

Is anyone else seeing this?

Nest Camera Video Quality suddenly Changed

MikeBrum — Sat, 03 Jun 2023 17:13:04 GMT

Have only had my camera for 6 months and suddenly the color of the video changed. It's looks as if the aperture of the camera stopped working. The picture is very bright and washed out. Not as crisp as it once was.

Before

After

I can't get it back to how it was before. Tried factory reset and still looks like above.

Any ideas?

Re: Nest Camera Video Quality suddenly Changed

Enzo12 — Sun, 04 Jun 2023 00:00:32 GMT

Same issue with mine i noticed.

Re: Nest Camera Video Quality suddenly Changed

Connor2 — Sun, 04 Jun 2023 19:16:31 GMT

I’ve noticed the exact same issue with mine, also tried to do a factory reset with the exact same results. Wonder if the cameras firmware has updated and caused the issue.

Re: Nest Camera Video Quality suddenly Changed

MikeBrum — Sun, 04 Jun 2023 19:39:10 GMT

I actually have 2 cameras and the second one isn't behaving this way.

Re: Nest Camera Video Quality suddenly Changed

Connor2 — Sun, 04 Jun 2023 20:48:56 GMT

Are they both on the same firmware version?

Re: Nest Camera Video Quality suddenly Changed

MikeBrum — Mon, 05 Jun 2023 04:05:06 GMT

I just checked. The one with the crappy video is at 1.67 and my other is at 1.65. Interesting. Why would they be at different versions?

Re: Nest Camera Video Quality suddenly Changed

Connor2 — Mon, 05 Jun 2023 09:07:25 GMT

My nest cam is also on version 1.67, so more than likely a firmware issue. Hopefully google will acknowledge the problem and push out an update to correct it if that’s the issue. I’m guessing that one of your cameras has pushed for an update and the other one has not.

Re: Nest Camera Video Quality suddenly Changed

Anonymous — Mon, 05 Jun 2023 13:53:30 GMT

Never ending faults and issues that come thick and fast thats been my experience since day 1

Re: Nest Camera Video Quality suddenly Changed

Tink — Mon, 05 Jun 2023 23:59:42 GMT

Yes I've had the same problem for the last 4 days with my outdoor nest camera,daytime it's to bright and washed out and night time even though it's set on auto night vision even that's to dark and washed out. This has started since the update, so frustrating. Please this needs to corrected ASAP

Re: Nest Camera Video Quality suddenly Changed

t210 — Tue, 06 Jun 2023 08:05:24 GMT

My outdoor cameras started doing the same tonight. It looks faded washed out and blurry. Noticed that both got the 1.67 firmware update as they were both running 1.65 before and look better than they do now on 1.67

Re: Nest Camera Video Quality suddenly Changed

Xofttam14 — Tue, 06 Jun 2023 10:53:06 GMT

Exactly the same issue for me. One of my 4 cameras was washed out the brightness seems really high. As I was resetting it another one has done the exact same thing. They both look terrible now. I watched the 24/7 video back and found the moment it changed. The camera went very blue for a second then came back washed out.

Both cameras that have the issue are on 1.67 and the ones that don't are on 1.65

Re: Nest Camera Video Quality suddenly Changed

Tink — Tue, 06 Jun 2023 11:29:19 GMT

Wow there are alot of people with the same problem with their nest cams coming forward,hopefully google will listen and fix the problem with their latest firmware update

Re: Nest Camera Video Quality suddenly Changed

Xofttam14 — Tue, 06 Jun 2023 13:13:47 GMT

Really hope it gets fixed soon, it looks like the brightness is stuck at 100%

Re: Nest Camera Video Quality suddenly Changed

MikeBrum — Tue, 06 Jun 2023 13:28:25 GMT

Seems to be happening to quit a few folks. How do we get a community specialist to weigh in on this? I am still curious why only one of my cameras updated firmware and can I prevent the other one from updating for now?

Re: Night Vision Too Dark

3Gs — Tue, 06 Jun 2023 14:12:28 GMT

This morning My 3 cameras now display overexposed and the white balance is off. All 3 now have the 1.67 firmware.

Re: Nest Camera Video Quality suddenly Changed

F170 — Tue, 06 Jun 2023 14:32:29 GMT

Same issue, I have 3 cameras. 2 of them with the issue and firmware 1.67. The other one with firmware 1.65 works great.

Re: Nest Camera Video Quality suddenly Changed

MarioSH — Tue, 06 Jun 2023 14:58:26 GMT

4 Cameras here, 3 of them with the 1.67 update, all with the colors very bright/washed. 4th camera with 1.65 looks great.

Re: Nest Camera Video Quality suddenly Changed

Gonzo1982 — Tue, 06 Jun 2023 15:32:35 GMT

5 Floodlight cameras, all of them are bright and washed and running 1.67. It just happened over the weekend.

Re: Nest Camera Video Quality suddenly Changed

brodels — Tue, 06 Jun 2023 15:45:08 GMT

Exact same issue started yesterday for me. I can see in the history the exact moment it happened. Camera went black for a second and came back on very bright and washed out. Running 1.67