topic Re: How to get replacement camera under warranty?????????????????? in Cameras and Doorbells

How to get replacement camera under warranty??????????????????

jriccardi — Sun, 04 Jun 2023 02:51:00 GMT

HOW TO GET REPLACEMENT??????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!

Your device is under warranty.

Seems like your device is still covered under warranty:

Home	OB Home Cameras
Name	5. North
Model	CAMERA
Serial Number	29091J3D524KV6
Expiration date	2023-11-6
Warranty Status	Under warranty

To view your product’s warranty go to Google Nest Warranties.

For help and troubleshooting visit our Help Center.

How to replace failed (Empty battery) Google Nest Cam G3AL9 IP54

jriccardi — Sat, 03 Jun 2023 20:00:15 GMT

How/Where do I replace failed (Empty battery) Google Nest Cam G3AL9 IP54; SN 29091J3D524KV6, SET UP CODE F11HKK?
I have been having problem getting it to connect and go on line for a few weeks now. Always a battery issue. I even tried a different/new cable but no change, attached or not attached to magnetic base. I am sure it is less than a year old so how do I get a replacement?
Joseph Riccardi

386-451-7607

Not much of a choice for ''Issue category'!!!

Re: How to replace failed (Empty battery) Google Nest Cam G3AL9 IP54

MplsCustomer — Sun, 04 Jun 2023 00:21:03 GMT

@jriccardi

If you are within the 1-year warranty period, you could try contacting Support:

https://support.google.com/googlenest/gethelp

You cannot replace the battery on the battery camera.

Re: How to replace failed (Empty battery) Google Nest Cam G3AL9 IP54

jriccardi — Sun, 04 Jun 2023 02:34:03 GMT

This is the most piece of **bleep** support site running me in circles!!!!!!!!!!!!!!!!! Camera is under warranty!!!!!!!!!!!!!!!!!!!!!! How do I get replacement????????????????????

Re: How to replace failed (Empty battery) Google Nest Cam G3AL9 IP54

MplsCustomer — Sun, 04 Jun 2023 14:18:37 GMT

@jriccardi

This is a community forum. Like most who post replies here, I'm just another Google Nest customer. If your camera is still under warranty, you'll need to contact Support (https://support.google.com/googlenest/gethelp) to get it replaced. Sometimes a Google Nest Community Specialist will see a post like this and post a "form" that can be used to initiate a replacement.

Re: How to get replacement camera under warranty??????????????????

MplsCustomer — Sun, 04 Jun 2023 18:55:38 GMT

@jriccardi

You could try contacting Support, starting with this link:

https://support.google.com/googlenest/gethelp

Re: How to get replacement camera under warranty??????????????????

Anonymous — Mon, 05 Jun 2023 13:48:31 GMT

Good luck. Expect the normal google runaround

Re: How to replace failed (Empty battery) Google Nest Cam G3AL9 IP54

Juni — Thu, 08 Jun 2023 19:57:49 GMT

Hi folks

jriccardi, thanks for reaching out and sorry for the delay. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide me with the case number so we can check if you need further assistance?

Thanks for the assistance, MplsCustomer.

egards,

Juni

Always a failed delivery response!!!

jriccardi — Thu, 08 Jun 2023 20:17:12 GMT

Why do I always get this failure message when I respond to this Google Nest Community messages???

Delivery Status Notification (Failure)

Delivery Status Notification (Failure)
Inbox

Mail Delivery Subsystem <#>
4:11 PM (3 minutes ago)
to me

Error Icon
Address not found
Your message wasn't delivered to # because the address couldn't be found, or is unable to receive mail.
LEARN MORE
The response was:
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSu

Mail Delivery Subsystem <#>

4:11 PM (3 minutes ago)

to me

Address not found

Your message wasn't delivered to # because the address couldn't be found, or is unable to receive mail.

LEARN MORE

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSu

Re: Always a failed delivery response!!!

RXShorty — Thu, 08 Jun 2023 20:22:29 GMT

Hi @jriccardi

Can you give us some more context?
Are you replying to an email?

It looks like you are trying to send an email to the email address: #
Which is not a valid email address.

Re: Always a failed delivery response!!!

MplsCustomer — Thu, 08 Jun 2023 23:11:08 GMT

@jriccardi

The way you respond to posts in this forum is by logging onto the forum (by clicking on the profile icon in the upper right corner) and then clicking on the Reply button on a post.

Re: How to get replacement camera under warranty??????????????????

EmersonB — Sat, 10 Jun 2023 14:32:58 GMT

Hi everyone,

@jriccardi, thanks for reaching out here in the Community. Were you able to reach our support team? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Best,

Emerson

Re: How to replace failed (Empty battery) Google Nest Cam G3AL9 IP54

Jenelyn_O — Mon, 12 Jun 2023 17:19:26 GMT

Hi there,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, @MplsCustomer and Juni.

Best,

Jenelyn

Re: How to replace failed (Empty battery) Google Nest Cam G3AL9 IP54

jriccardi — Mon, 12 Jun 2023 17:48:11 GMT

Yes, I contacted support and I think I am getting a replacement camera under warranty for the one with battery issues but they want my credit card before they will send it. I don't think that is fair but...
However, I am not sure if it is also not a compatibility issue with the Google Home app because I actually have 2 new Google cameras and both had trouble staying connected to GH app. Soooooo...
PS. As an FYI, I also have 5 of the original Nest cameras (BG=Before Google) and with the original Nest they work OK...

Re: How to replace failed (Empty battery) Google Nest Cam G3AL9 IP54

jriccardi — Mon, 12 Jun 2023 17:56:09 GMT

I just received a response from support and it looks like they are replacing both cameras under warranty. And another FYI, the GH app has a problem with the older Nest cameras; unavailable/offline/etc. Does anyone have any experience with this mix of cameras on the GH app?

Re: How to get replacement camera under warranty??????????????????

EmersonB — Tue, 13 Jun 2023 17:19:31 GMT

Hey Juanarcin,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? In case you have an update, you know where to find us.

Thanks,
Emerson

Re: Always a failed delivery response!!!

Jenelyn_O — Tue, 13 Jun 2023 20:59:09 GMT

Hi folks,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you managed to see the response above. Please let us know if you still need help, as we'll be willing to assist you further.

I appreciate your help, @RXShorty and @MplsCustomer.

Best,

Jenelyn

Re: How to get replacement camera under warranty??????????????????

EmersonB — Wed, 14 Jun 2023 17:29:19 GMT

Hello jriccardi,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson

Re: How to get replacement camera under warranty??????????????????

jriccardi — Wed, 14 Jun 2023 19:38:58 GMT

I'm waiting for replacement cameras under warranty. Please keep this open until I receive them...

Re: How to get replacement camera under warranty??????????????????

EmersonB — Wed, 14 Jun 2023 22:55:27 GMT

Hi jriccardi,

Thanks for getting back to us and that's really good to know. No worries! We'll keep this thread open for a few more days and wait for your update. Hope that you'll receive your replacement the soonest.

Best,

Emerson