topic Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery) in Cameras and Doorbells

Blank (dark) image on Apple Watch notification (Nest doorbell battery)

NullMind — Mon, 13 Sep 2021 10:16:58 GMT

I have setup a next doorbell (battery), when I receive a notification on the watch, it shows there is a picture, but the picture is blank, just a dark/grey image

Any ideas what I can be wrong here ?

Thanks

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

Kroezer95 — Wed, 15 Sep 2021 05:02:05 GMT

I and others are reporting the same issue; unfortunately you are not alone.

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

NullMind — Thu, 16 Sep 2021 09:23:46 GMT

I see 😞

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

Brad — Wed, 22 Sep 2021 16:23:39 GMT

Hey there, folks.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

NullMind — Fri, 24 Sep 2021 18:06:42 GMT

Yes it still does not work, still sends a blank image, your catch all reply really does not help here

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

Brad — Tue, 05 Oct 2021 22:48:36 GMT

Hey folks,

Just checking to see if you still need assistance with this issue? Please let me know!

Best Regards,

Brad.

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

Kroezer95 — Tue, 05 Oct 2021 23:35:32 GMT

not sure about the OP, but this is widespread and YES, the notifications on my apple watch are still blank. Notifications work great coming from the Nest app, it's just the google home app notifications that do not function properly.

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

Brad — Wed, 06 Oct 2021 19:11:33 GMT

@Kroezer95

I am afraid at this time, we do not have a direct fix besides trying to restart your devices, make sure they are updated to the latest software, and hopefully soon we will have a fix. No ETA I am afraid, but I hope it is fixed soon. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

JamesM — Wed, 10 Nov 2021 19:22:29 GMT

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632 From September 3rd states

“From Get smart notifications right at your fingertips. …… Your new camera can alert you when a person, animal or vehicle has been detected. …….We know it’s important to receive notifications across all your cameras from one app and we’re working on bringing that functionality to the Google Home app.

**the notifications image previewed here is currently only available on Android and will be coming soon to iOS users”

We’re now 2 months and counting from that post, what is the ETA for the iOS notification? Please can you ask the dev team the planned release date.

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

Brad — Fri, 12 Nov 2021 18:53:44 GMT

@JamesM

I do not have any form of ETA. I apologize for the inconvenience.

Best Regards,

Brad.

Re: Blank (dark) image on Apple Watch notification (Nest doorbell battery)

Brad — Wed, 17 Nov 2021 21:08:24 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.