topic Re: Live Video Unavailable. The Camera may be unreachable or saving battery in Cameras and Doorbells

Live Video Unavailable. The Camera may be unreachable or saving battery

upnorth01 — Sat, 17 Jun 2023 13:05:52 GMT

Hello. I set up my two Nest Cams in mid April on a WiFi network. They worked very well until just now when I decided to recharge them (batteries had dropped to approx 30%). I took them down, plugged them in overnight until they showed 100% and remounted them to the magnetic holder. About a day later I received messages that battery is being saved (less than 1 day of battery life left), camera is unreachable and I can neither see live video, nor any activity for which I still am getting notifications. What's the solution here please given that the cameras were fully charged (but that doesn't seem to be registering on the devices) and that they are connected to the WiFi still. Is this a known issue with a resolution? Thank you.

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

ElFrijole — Sat, 17 Jun 2023 15:41:55 GMT

I'm having the same issue around 7:30am pt two cameras and door lock are offline tried restarting them with no success. The strange thing is my door bell is online

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

EmptyNester — Sun, 18 Jun 2023 00:59:01 GMT

You might try speaking with a Nest support person the phone about this. Here is the link to create a support ticket. After you answer the questions there should be an update to escalate to a phone call or on-line chat.

https://support.google.com/googlenest/gethelp

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

Anonymous — Mon, 19 Jun 2023 04:22:07 GMT

Unfortunately this seems to be commonplace

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

Lance_L — Mon, 26 Jun 2023 01:01:18 GMT

Hello everyone,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Appreciate the help, EmptyNester.

Best,

Lance

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

Lance_L — Thu, 29 Jun 2023 01:21:11 GMT

Hi folks,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Lance

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

Lance_L — Fri, 30 Jun 2023 01:46:35 GMT

Hey everyone,

I'd like to bump in here and make sure that you’ve seen our response.

Please let me know if you have any other questions or concerns, as I will be locking this thread after 24 hours.

Best regards,

Lance

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

ElFrijole — Fri, 30 Jun 2023 01:49:39 GMT

I don't

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

EmersonB — Sat, 01 Jul 2023 16:52:18 GMT

Hello everyone,

@ElFrijole, thanks for getting back to us. Feel free to post here if you have more questions in mind.

@Anonymous, thanks for chiming in.

I appreciate the response, EmptyNester and Lance.

Best,
Emerson

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

EmersonB — Tue, 04 Jul 2023 17:34:57 GMT

Hi there,

It's us again. I'm bumping up this thread to ensure that everything is covered here. In case you have other questions or concerns, feel free to post it here.

Regards,
Emerson

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

EmersonB — Wed, 05 Jul 2023 18:09:21 GMT

Hi everybody,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

ElFrijole — Wed, 05 Jul 2023 18:48:07 GMT

Just close it now lol I grant thee permission

Re: Live Video Unavailable. The Camera may be unreachable or saving battery

EmersonB — Wed, 05 Jul 2023 22:38:30 GMT

Hello ElFrijole,

Just to make sure that everything is covered here. In case you need assistance with your Nest devices, feel free to reach out anytime and the Community would gladly lend a hand. I'll go ahead and close the thread now.

Thank you for posting.

Regards,

Emerson