topic Re: Nest Doorbell Battery won’t mount after charging in Cameras and Doorbells

Nest Doorbell Battery won’t mount after charging

Fender627 — Thu, 29 Jun 2023 12:56:53 GMT

I have had my nest battery doorbell for over a year now, and it will no longer mount after the latest charge. The mechanism on the back of the doorbell no longer pushes in and is locked in place.

It seems to be a common issue throughout the community. Support will not replace my doorbell since it’s out of warranty. Are there any other options? It does seem to be a deficiency in the device.

It’s unfortunate the warranty is not longer, especially for a known deficiency. I cannot justify purchasing a replacement every year, and I would be concerned about the same malfunction.

Any feedback would be appreciated.

Re: Nest Doorbell Battery won’t mount after charging

MplsCustomer — Thu, 29 Jun 2023 15:37:42 GMT

@Fender627

It seems to be a poor design. A few customers in this forum have tried applying a little WD-40 to the latch mechanism, being careful not to get it in the doorbell.

Re: Nest Doorbell Battery won’t mount after charging

Fender627 — Thu, 29 Jun 2023 16:42:18 GMT

Thank you for the tip. I will try that.

Re: Nest Doorbell Battery won’t mount after charging

Jenelyn_O — Sun, 02 Jul 2023 19:52:22 GMT

Hi there,

Thanks for reaching out. I just want to check if you were able to try the suggestion provided by MplsCustomer. Please let us know how it goes.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

Re: Nest Doorbell Battery won’t mount after charging

Jenelyn_O — Wed, 05 Jul 2023 20:01:52 GMT

Hi Fender627,

Checking if you still need help. Please let me know, as I'll be willing to assist you further.

Thanks,

Jenelyn

Re: Nest Doorbell Battery won’t mount after charging

Jenelyn_O — Thu, 06 Jul 2023 23:41:36 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn

Re: Nest Doorbell Battery won’t mount after charging

Fender627 — Fri, 07 Jul 2023 14:05:26 GMT

Hello- Unfortunately, this did not resolve the issue. The mechanism on the back is still locked in place and I cannot remount the doorbell.

Re: Nest Doorbell Battery won’t mount after charging

zoeuvre — Tue, 11 Jul 2023 20:13:10 GMT

Hi folks,

@Fender627, don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

I appreciate your help here, @MplsCustomer and Jenelyn.

Best,

Zoe

Re: Nest Doorbell Battery won’t mount after charging

Fender627 — Wed, 12 Jul 2023 02:44:08 GMT

Hi Zoe- I just submitted the form.

Thank you

Re: Nest Doorbell Battery won’t mount after charging

Alex_S — Wed, 12 Jul 2023 11:33:21 GMT

Hello Fender627,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked soon.

Warmly,
Alex