topic Re: No video on replacement camera in Cameras and Doorbells

No video on replacement camera

flyingdude — Tue, 02 May 2023 17:08:44 GMT

I had to replace my Nest Doorbell Camera (wired). Now I get no video. How can I fix this?

Re: No video on replacement camera

zoeuvre — Fri, 12 May 2023 22:18:06 GMT

Hi there,

I know it’s been a while, and I thank you for reaching out to us. I’d like to take a look at this for you.

A few questions: do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do they have? Also, is all of their history missing or just certain portions? Lastly, how is the Wi-Fi connection in that part of the house?

I’ll look forward to your response.

Best,

Zoe

Re: No video on replacement camera

flyingdude — Sat, 13 May 2023 15:33:31 GMT

Hi Zoe. Thanks for your response. I pay $50 p/year for something. Maybe Nest Aware? I had a doorbell/camera. The camera worked (including video) but the doorbell didn’t. I purchased & installed a new door/camera. Now the doorbell works but the camera does not(no video). Wi-Fi is good at the front door. Please help! Thanks.

Re: No video on replacement camera

EdmondB — Mon, 03 Jul 2023 02:11:12 GMT

Hey flyingdude,

Apologies for the late response. I'd be happy to take a look into this for you.
Just a few questions: Is the Nest camera showing offline in the App? What is the status of the LED light in the Nest Camera? What steps have you taken so far?

Thanks in advance for your reply.

Best,
Edmond

Re: No video on replacement camera

EdmondB — Sun, 09 Jul 2023 21:53:51 GMT

Hi flyingdude,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: No video on replacement camera

EdmondB — Sun, 09 Jul 2023 21:58:16 GMT

Hello there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,
Edmond