topic Re: Google nest doorbell (battery) not sending notifications in Cameras and Doorbells

Google nest doorbell (battery) not sending notifications

TR4 — Sat, 29 Apr 2023 09:46:49 GMT

I have a nest aware subscription and suddenly stopped receiving notifications when I previously was. Notifications are all turned on in the google home app. I now only receive notifications when door bell is pressed, not getting anything else. Can anyone please help!

Re: Google nest doorbell (battery) not sending notifications

QueenPhia — Sat, 29 Apr 2023 12:39:12 GMT

I am joining this thread looking for the answer too. I am trying to add doorbell battery to Nest but it isnt an option. The notifications for events is greyed in Home. So the doorbell is pretty useless for security purposes

Re: Google nest doorbell (battery) not sending notifications

janthadeus — Wed, 03 May 2023 02:42:38 GMT

Hi folks,

Thanks for reaching out. Let's see what’s going on — are the notifications for the seen events turned on in your Google Home app?

Give these steps a try:

Open the Google Home app and click your camera thumbnail.
Go to Settings > Events > Seen events.
Turn on "Your notifications" option for People, Animals, Vehicles, or Motion.

Let me know how it goes.

Thanks,

Re: Google nest doorbell (battery) not sending notifications

QueenPhia — Wed, 03 May 2023 13:01:37 GMT

Its grey i dont see anywhere where it says people animals vehicles when i get to seen events. I cant upload screen shot

Re: Google nest doorbell (battery) not sending notifications

EdmondB — Fri, 07 Jul 2023 02:36:25 GMT

Hey everyone,

@QueenPhia, I’m sorry for the trouble this has caused you. Let me help you out. Just a few questions: What option do you see after you select Seen Events"? Have you tried this on a different phone? Did you check the app permissions to see if notification is allowed in your phone's settings?

I look forward to your response.

Thanks,
Edmond

Re: Google nest doorbell (battery) not sending notifications

EdmondB — Mon, 10 Jul 2023 02:57:21 GMT

Hi there,

Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Edmond

Re: Google nest doorbell (battery) not sending notifications

QueenPhia — Mon, 10 Jul 2023 11:13:15 GMT

Hey, so I had a setting off called record video history. I set it to 3 hours. I don't recall ever touching it. Notifications are now activated. Thank you for your time and help. Case solved!

Re: Google nest doorbell (battery) not sending notifications

EmersonB — Thu, 13 Jul 2023 01:10:07 GMT

Hello everybody,

@QueenPhia, thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT and Edmond.

Regards,
Emerson