topic Unable to see video history in Cameras and Doorbells

Unable to see video history

Barelyagooglusr — Fri, 07 Jul 2023 21:44:19 GMT

Unable to view video history with nestaware 24/7/10; google outdoor cam that is plugged in. I’ve seen the notes to use google home app and click on “three bars” - but the three bars don’t exist. This all changed with app update a couple of months ago.. what’s going on

Re: Unable to see video history

Barelyagooglusr — Fri, 07 Jul 2023 22:20:54 GMT

Here’s an update. Apparently, in IOS and iPadOS - if you view the google home app in LANDSCAPE - you cannot access the scroll video history. Google APPARENTLY does not know about this and/ or does not view it as a problem- nor do they have any documentation on this - nor does their support team know of this bug…

SO FYI - if you want to view history - it can ONLY be viewed in PORTRAIT on IOS. WHat a POS app from Google

Re: Unable to see video history

MplsCustomer — Fri, 07 Jul 2023 22:33:32 GMT

@Barelyagooglusr

After a couple of weeks they changed the 3 bars to the icons shown below. The initial view shows just events; when you click on the icon, it changes and you get 24/7 scrollable history.

Initial viewView with 24/7 scrollable history

Re: Unable to see video history

Barelyagooglusr — Fri, 07 Jul 2023 22:36:53 GMT

Yes… and that’s ONLY available in PORTRAIT mode - on LANDSCAPE… thus my point - and apparently Google has no clue about that… shocking - not shocking

Re: Unable to see video history

MplsCustomer — Fri, 07 Jul 2023 22:40:30 GMT

@Barelyagooglusr

Yes, you're right about that. I didn't comment about that because you did. I was just pointing out that Google Nest changed the icons used to access history.

By comparison, in the Google Nest app, event video history is only shown in portrait mode, while 24/7 history is shown in landscape mode.

Re: Unable to see video history

Barelyagooglusr — Fri, 07 Jul 2023 22:46:04 GMT

… and how do I know this - because while on chat w google support, and figured it out myself, I told them - and the response was “we have no information on that”… so….. in case its a problem for others. It should literally be the solution after, make sure you have the correct nestaware subscription - the text should read - ensure the device is in PORTRAIT mode so that the option to scroll history is available….

Re: Unable to see video history

Barelyagooglusr — Fri, 07 Jul 2023 22:48:15 GMT

Other way around - EVENT history is the only option in LANDSCAPE mode; EVENT and 24/7 history is available in PORTRAIT mode

Re: Unable to see video history

MplsCustomer — Fri, 07 Jul 2023 23:10:22 GMT

@Barelyagooglusr

I forgot that in the Google Nest app, we can switch between event video history and 24/7 history in portrait mode, and was thinking of the event history view below. In landscape mode we can view and scroll throuhg 24/7 history, which of course includes events, which are flagged on the right.

You are right that Google Nest's documentation for the Google Home app's version should be clearer.

Event history in portrait mode in Nest app24/7 history in landscape mode in Nest app

Re: Unable to see video history

Barelyagooglusr — Fri, 07 Jul 2023 23:20:02 GMT

Unfortunately, 24/7 history is NOT available to view in landscape on the IOS / iPadOS Google Home app - that is currently in circulation. Those photos appear to be from previous versions.

Re: Unable to see video history

MplsCustomer — Fri, 07 Jul 2023 23:25:44 GMT

@Barelyagooglusr

Gee whiz. My screen captures--as stated--are from the current version of the Google Nest app. This all started simply because I was comparing what's happening in the Google Home app with what happens in the Google Nest app.

Re: Unable to see video history

Anonymous — Sat, 08 Jul 2023 07:28:38 GMT

I agree wholeheartedly definitely a pos app

Re: Unable to see video history

richlove — Sat, 08 Jul 2023 13:53:25 GMT

You no longer use the three bars to view video history. With an iPhone, you look just below the live picture and you will see a small rectangle icon.

Tap on that to change from video events to a scrolling video history.

What really irritates me is that there is no way to save a video clip in this mode.

You can only save video clips if it has seen a motion event.

That really is horrible. The Nest app lets you do that.

Google suckered me into replacing my old dropcams with their new Google cameras and these new cameras will not install in the Nest app.

Also, their web app still does not let you even see your video history.

I use these cameras for security and want to make clips of the exact section of the video.

Can't do it.

Sorry to ramble on about an off topic subject.

Re: Unable to see video history

Lance_L — Sat, 26 Aug 2023 21:04:26 GMT

Hi everyone,

Thanks for posting in our Community. I’m sorry for the delayed response and to hear that you’re having issues with this. We're always looking for ways to improve and provide the best experience for our users. As this is a community forum supported by other users and community specialists, the best way to get your thoughts, feedback, or feature requests to the people who can make changes is by submitting feedback.

I appreciate your help, MplsCustomer.

Best,

Lance