topic Re: continue on Case ID [1-3812000033853] nest camera constant offline at google home in Cameras and Doorbells

continue on Case ID [1-3812000033853] nest camera constant offline at google home

brianbeyer — Tue, 11 Jul 2023 13:49:14 GMT

Hi,

Maybe you guys can help me, I allready have a ticket but the activity over there is ''dead'':

Case ID [1-3812000033853] I had some contact with ''Vincent''.

Since a few months our Nest cam indoor has daily frequent disconnects... after a few minutes it reconnects. We use it on our Google home hub (2nd gen) as a babymonitor, so a stable device would be nice.

We didn't change anything in our wifi/lan settings, and all other devices/cam's/doorbell have no problems at all.

Does anyone here has ''the'' solution? Will be thankful for 100 times!!!

It's quite annoying yelling ''Hey google, stream the babyroom'' for a 100 times a day 🙂

Re: continue on Case ID [1-3812000033853] nest camera constant offline at google home

gilleslibre — Tue, 11 Jul 2023 18:11:40 GMT

What kind of router do you have? A mesh router with wifi extenders might correct your problem.

Re: continue on Case ID [1-3812000033853] nest camera constant offline at google home

brianbeyer — Tue, 11 Jul 2023 18:21:49 GMT

Hi,

I have a default Ziggo router, with a Deco P9 mesh network used in AP mode. This always functioned without any problems.

Do you recommend to connect the Google home / Nest Cam to the router wifi6 ssid instead of the mesh ssid?

Re: continue on Case ID [1-3812000033853] nest camera constant offline at google home

gilleslibre — Tue, 11 Jul 2023 18:51:48 GMT

Sorry, I don't know which is preferable.

Re: continue on Case ID [1-3812000033853] nest camera constant offline at google home

Princesss — Wed, 12 Jul 2023 03:02:34 GMT

Hi folks,

Thanks for reaching out.

Apologies for the inconvenience that this has caused you, our team is already working on this. I'll make sure to circle back to this thread as soon as I have some news to share.

Best,

Princess