topic Re: Security Set Screw Size for 2nd Gen Nest Wired in Cameras and Doorbells

Security Set Screw Size for 2nd Gen Nest Wired

Moo — Mon, 08 May 2023 15:23:53 GMT

Does anyone know the dimension of the small setscrew that is used to secure the second gen nest wired camera to the wall mounting plate?

Somehow mine came out. None of the forum posts have any information. Everyone keeps saying it's an M3. It is *not* an M3. I am holding an M3 hex screw and that is far too big.

Re: Security Set Screw Size for 2nd Gen Nest Wired

EdmondB — Thu, 22 Jun 2023 20:26:27 GMT

Hello Moo,

Thanks for posting here in the Community. We don't have the exact dimensions for the screw in the Nest Cam Indoor, but did you lose all three screws in the box? If not, you can just bring one of the screws to a hardware store and look for the same size.

I look forward to your response.

Thanks,
EdmondB

Re: Security Set Screw Size for 2nd Gen Nest Wired

EdmondB — Mon, 26 Jun 2023 03:21:07 GMT

Hi Moo,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Security Set Screw Size for 2nd Gen Nest Wired

EdmondB — Tue, 27 Jun 2023 19:49:40 GMT

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,
Edmond

Re: Security Set Screw Size for 2nd Gen Nest Wired

Moo — Wed, 28 Jun 2023 00:38:11 GMT

This is not a common hardware store item. Its a speciality piece. It will not be carried at a hardware store.

Re: Security Set Screw Size for 2nd Gen Nest Wired

adelosreyes — Fri, 30 Jun 2023 20:31:06 GMT

I am having this same issue. There are not 3 screws in the box. There is only one set screw that goes in on the top of the unit and it is extremely small. If this piece is lost because it comes out it is not possible to take it to a store to look for the same size. The socket size seems to be 3/32 but we also need the screw type, screw length and thread size to safely install this without doing damage to the device.

What are the specifications/dimensions for the security hex screw?

Re: Security Set Screw Size for 2nd Gen Nest Wired

EdmondB — Tue, 11 Jul 2023 01:35:02 GMT

Hey Moo,

We'd like to know more about this. Please fill out this form so we could help further.

@adelosreyes, also please fill out the form. Let me know once you’re done.

Best,

Edmond

Re: Security Set Screw Size for 2nd Gen Nest Wired

adelosreyes — Tue, 11 Jul 2023 11:14:20 GMT

Done!

Re: Security Set Screw Size for 2nd Gen Nest Wired

Moo — Tue, 11 Jul 2023 11:42:15 GMT

Don't bother filling out the form. Nothing will change. Nobody will ever reply to you. All that happens is some fleshbot will parrot the same incorrect answers.

Nobody knows, nobody has any information, and you'll never find a replacement for the screw.

My only advice is to not buy Google products because the support is so bad.

Re: Security Set Screw Size for 2nd Gen Nest Wired

Juni — Tue, 11 Jul 2023 20:46:55 GMT

Hi folks,

adelosreyes, Thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Moo, we appreciate your feedback. We haven’t received your form. Kindly fill it out so we can continue with the next step.

Regards,

Juni

Re: Security Set Screw Size for 2nd Gen Nest Wired

gsabert — Thu, 13 Jul 2023 16:01:09 GMT

Same issue...please help!

Re: Security Set Screw Size for 2nd Gen Nest Wired

Juni — Thu, 13 Jul 2023 17:05:02 GMT

Hi gsabert,

Thanks for reaching out. Please fill out the form provided in this thread. Let us know once it's done.

Thanks,

Juni

Re: Security Set Screw Size for 2nd Gen Nest Wired

Lance_L — Thu, 13 Jul 2023 22:29:00 GMT

Hey gsabert,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks for the help, Juni and Edmond.

Cheers,

Lance