topic Re: Turn Off Notification for Familiar Faces in Cameras and Doorbells

Turn Off Notification for Familiar Faces

Batwam — Mon, 03 Jul 2023 08:23:26 GMT

Hi there,

Copying this again as it doesn’t appear to be implemented. Could somebody please explain how I can turn off notifications for familiar faces or at least for myself? I don't really need to get notifications every time my family is in the garden. I understand that the option exists to remove switch off notifications entirely when you are at home but I would still like to be notified about unfamiliar faces when I am at home.

Re: Turn Off Notification for Familiar Faces

Anonymous — Wed, 05 Jul 2023 05:54:30 GMT

Camera settings. Events. Seen events. You'll see the familiar face detection toggle down the bottom on the right hand side...

Individual camera settings that is the way i find it

Re: Turn Off Notification for Familiar Faces

Batwam — Wed, 05 Jul 2023 14:00:36 GMT

Would this disable the notifications for familiar faces or disable face recognition altogether? I’m ok with face recognition, what I don’t want is to receive the notifications. I just want notifications for People, excluding familiar faces”.

Re: Turn Off Notification for Familiar Faces

EmersonB — Thu, 06 Jul 2023 22:35:02 GMT

Hi everyone,

@Batwam, thanks for reaching out here in the Community. If you turn familiar face detection off, your Nest Camera can still send alerts when it detects a person. However, it won’t recognize faces.

To change the familiar face detection settings:

Home app

Open the Home app .
Tap Settings Subscriptions Nest Aware Familiar face detection.
Turn familiar face detection on or off for each camera.

I appreciate the help, Fraa.

Regards,

Emerson

Re: Turn Off Notification for Familiar Faces

EmersonB — Tue, 11 Jul 2023 03:28:43 GMT

Hello Batwam,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

Re: Turn Off Notification for Familiar Faces

EmersonB — Wed, 12 Jul 2023 05:01:54 GMT

Hey Batwam,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson