topic Re: Did not get secure loops in 3 pack and twice now google help have hung up on me in Cameras and Doorbells

Did not get secure loops in 3 pack and twice now google help have hung up on me

rascey — Thu, 01 Jun 2023 06:08:29 GMT

I purchased 2 boxes of 3 cameras late last year, have got around to installing them and neither box has the secure loops inside. ok, get online and get google to ring me to register the lack of parts and twice now the call has gone through ok, get to the we are connecting you and it comes up with sorry we cant connect you try again another time. Tried chat and have now No 1 in que for over 1hr. WT_????

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

Anonymous — Mon, 05 Jun 2023 14:24:47 GMT

Ive had the same issue for over a year google support are inept pathetic morons

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

EmersonB — Sat, 17 Jun 2023 22:43:44 GMT

Hello rascey,

Thanks for reaching out here in the Community. I understand you wanted to get your secure loop. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,

Emerson

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

Anonymous — Mon, 19 Jun 2023 00:13:42 GMT

Dont expect anything to happen. Ive had issues for over a year and nothing has ever been done just lies upon lies from google.

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

rascey — Wed, 21 Jun 2023 00:37:12 GMT

Morning EmersonB form has been filled out and sent back

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

rascey — Fri, 23 Jun 2023 08:19:54 GMT

Hi Emerson, have replied using the link you specified yet nothing has happened, please advise

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

EdmondB — Tue, 11 Jul 2023 21:58:11 GMT

Hello rascey,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

@Anonymous, We'd like to look more into your case if you could share more info. As well, we'd appreciate it if you could keep your comments kind, and productive to those seeking help. Thank you.

Thanks for the help, @Ebedia

Regards,
Edmond

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

EdmondB — Wed, 12 Jul 2023 23:54:07 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

EdmondB — Fri, 14 Jul 2023 00:56:13 GMT

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

rascey — Tue, 18 Jul 2023 02:12:02 GMT

Hi EdmondB

I have been speaking to Phoebus but I was only shipped 2 of the secure loops when 6 was short. Can you please advise?

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

EdmondB — Tue, 18 Jul 2023 03:31:12 GMT

Hi there!

I already reached out to our Support about the two secure loops you received, and you need four more. I’ll update this thread once I have our Support give me an update about the case.

Thanks,
Edmond

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

EdmondB — Mon, 24 Jul 2023 03:45:33 GMT

Hey there,

I just wanted to follow up and receive any email from our Support. Let me know if you have any additional questions from here.

Best,
Edmond

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

EdmondB — Mon, 24 Jul 2023 21:04:08 GMT

Hi there,

We got an update from the support today and they already processed the 4 secure loops and you should receive that within a couple of days.

Let me know if you have other questions or concerns.

Regards,
Edmond

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

rascey — Tue, 25 Jul 2023 08:55:42 GMT

Hi Edmond

looks they were shipped after you sent this message, thank you so much

Rascey

Re: Did not get secure loops in 3 pack and twice now google help have hung up on me

EdmondB — Tue, 25 Jul 2023 19:10:55 GMT

Hi there,

Glad to hear that. If you have any questions or if you still need my help let me know as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond