topic Re: Spinning Icon in App using iOS in Cameras and Doorbells

Spinning Icon in App using iOS

dan_ — Thu, 28 Oct 2021 01:11:43 GMT

This is basically a repost of this question:

https://support.google.com/googlenest/thread/10972586/nest-camera-spins-with-blue-circle-on-iphone-app-until-restarting-app-many-times?hl=en

My camera that is on a free plan, whenever I open the app, the display just shows a spinning blue icon, and the view doesn't load. If I toggle the camera off then on, sometimes this will resolve things. This appears like it's been a problem for quite some time.

I don't want to pay for Aware as you new plans are wildly more expensive than previously.

Please help

Re: Spinning Icon in App using iOS

Rubes — Sat, 30 Oct 2021 05:15:07 GMT

Have you tried deleting the app completely and reinstall?

Re: Spinning Icon in App using iOS

dan_ — Sun, 31 Oct 2021 18:59:40 GMT

Yes, that hasn't changed anything. Thank you

Re: Spinning Icon in App using iOS

Brad — Thu, 11 Nov 2021 23:05:54 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Spinning Icon in App using iOS

dan_ — Fri, 12 Nov 2021 00:20:29 GMT

Yes the app is still having the same issue. When I open the app, my camera which is not on a subscription will have a spinning icon, the camera will then restart on its own, and then the live feed works

Re: Spinning Icon in App using iOS

Brad — Mon, 15 Nov 2021 19:28:27 GMT

@dan_

Have you checked to make sure that all of your apps and your phone is updated? I would check out all of that information as that could be why you're having this issue still.

Best Regards,

Brad.

Re: Spinning Icon in App using iOS

dan_ — Mon, 15 Nov 2021 20:08:29 GMT

Yes my phone is on the latest version, and all my applications are up to date.

When I open the app, the blue icon spins for approximately 1 minute and 15 seconds. The camera then shuts off, the app show's the camera is offline, then the camera restarts, and the live feed reappears.

Subsequent opening of the Nest app will typically show a live feed immediately, but after a few hours, the behavior will repeat itself.

There are numerous other posts of users reporting this, so I am confident this isn't an isolated issue.

Re: Spinning Icon in App using iOS

Brad — Thu, 18 Nov 2021 18:54:04 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

.
At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best Regards,

Brad.