topic Re: NestCam Outdoor - Cable Sunrot in Cameras and Doorbells

NestCam Outdoor - Cable Sunrot

DavidShough — Mon, 17 Jul 2023 02:11:28 GMT

Hi,

I have 6 outdoor NestCams and love them dearly. In fact, last night they recorded a crime in my neighborhood and the police were very pleased to see the footage!

However, two of my cameras have failed in the last month due to sun rotting the cables. How can I have them repaired or replaced, or where can I order replacement parts?
thanks in advance for any help you can offer.

Re: NestCam Outdoor - Cable Sunrot

EmptyNester — Mon, 17 Jul 2023 03:41:47 GMT

@DavidShough Hi I'm an end user like you. Google refuses to see parts to their cameras. The only way they will help you is if it is still in the 1-year warranty period. Otherwise we are left on our own. Maybe people have turned to Amazon for 3rd party power supplies and cables. Some people from previous posts went this route....

https://www.amazon.com/dp/B09C5RG6KV?psc=1&ref=ppx_yo2ov_dt_b_product_details

Or try searching amazon for: Amazon Basics 30W One-Port GaN USB-C Wall Charger for Tablets and Phones with Power Delivery - Black (non-PPS)

Hope this helps.

Re: NestCam Outdoor - Cable Sunrot

Lance_L — Mon, 17 Jul 2023 18:37:45 GMT

Hi DavidShough,

We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Keep me posted.

Thanks for the help, EmptyNester.

Best,

Lance

Re: NestCam Outdoor - Cable Sunrot

Lance_L — Wed, 19 Jul 2023 00:55:16 GMT

Hey DavidShough,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Lance