topic Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE in Cameras and Doorbells

GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

VDL — Wed, 14 Jun 2023 03:34:27 GMT

Anyone able to figure how to fix this issue without disabling one of the sim?

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

KUMA1211 — Thu, 29 Jun 2023 07:28:34 GMT

same issue!

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

EmersonB — Thu, 29 Jun 2023 22:45:17 GMT

Hello everyone,

Thanks for posting here in the Community. To know more about this issue, I'd like to confirm, what is the make and model of your mobile phone? What error message are you seeing? Have you tried using your other phones? Looking forward to your response.

Regards,

Emerson

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

KUMA1211 — Fri, 30 Jun 2023 01:29:35 GMT

I'm using Iphone12 pro and one sim card one e-sim.

there is no error message just take long time(like a few minutes) when you access the doorbell or camera.

when I turned of secend sim (e-sim one) and access the doorbell again everything was fine.

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

Lance_L — Wed, 19 Jul 2023 01:29:44 GMT

Hi everyone,

Thanks for posting in our Community. I'm sorry for the delay and to hear you're having trouble with this. Let’s check it out.

A few questions: what type of Nest Cameras do you have? Are you using the Google Home or Nest app? Does it happen on both Wi-Fi or mobile data? If both SIM cards are enabled, which one is used for mobile data?

Keep me posted.

Thanks for the help, Emerson.

Regards,

Lance

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

KUMA1211 — Wed, 19 Jul 2023 01:44:55 GMT

Hi Lance

I'm using Nest Cam battery and Doorbell battery, using google home app.

in wifi it look good, and whatever which SIM for mobile data it's same.

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

Lance_L — Wed, 19 Jul 2023 19:42:01 GMT

Hey KUMA1211,

Thanks for the follow-up information. Let’s try the troubleshooting steps below (and test if the issue is resolved after each step):

Open your iPhone's Settings > General > Date and Time. Tap Set Automatically, toggle it off, and then turn it back on. Make sure that the timezone, date, and time are correct.
Go back to Settings > Privacy > Location Services > Google Home. Make sure the Google Home app has permission to use the phone's location.
Check for any updates for the Google Home app in the Apple App Store.
Check for any iOS updates.
Uninstall the Google Home app, restart your iPhone, and then reinstall the Google Home app.

Let me know how it goes.

@VDL, do you still need help? I’m here if you have any questions.

Best,

Lance

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

KUMA1211 — Thu, 20 Jul 2023 01:07:52 GMT

Hi Lance,

I tried all 5 steps and nothing changed, it still take a long time to access camera in 2 SIMs on.

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

Lance_L — Thu, 20 Jul 2023 01:15:54 GMT

Hi KUMA1211,

I gotcha. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Cheers,

Lance

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

Lance_L — Wed, 26 Jul 2023 23:01:24 GMT

Hey KUMA1211,

We haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

Best,

Lance

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

Jenelyn_O — Mon, 31 Jul 2023 17:13:59 GMT

Hi there,

Chiming in — I just want to check if you managed to fill out the form. Please let us know once done.

I appreciate the help, Emerson and Lance.

Regards,

Jenelyn

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

MrHoney — Tue, 01 Aug 2023 17:00:47 GMT

same problem here. If I turn off 1 sim it works fine. otherwise it's just misery. Google needs to fix this.

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

Jenelyn_O — Tue, 01 Aug 2023 20:35:15 GMT

Hey MrHoney,

Thanks for giving this to our attention. Please fill out the form above and let us know once done.

Kind regards,

Jenelyn

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

MrHoney — Tue, 01 Aug 2023 20:41:10 GMT

Done and check this please.

https://twitter.com/googlenesthelp/status/1686448028218253312?s=46

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

Jenelyn_O — Tue, 01 Aug 2023 22:27:12 GMT

Hi MrHoney,

Thanks for letting us know. I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Best,

Jenelyn

Re: GOOGLE APP DONT WORK WITH DUAL SIM ON APE DEVICE

MrHoney — Wed, 02 Aug 2023 20:35:43 GMT

Please read this.
its also a problem with Ring doorbell. (Check there forum)
and also only with dualsim on iPhone.
you guys should adress this to Apple if an ordinary consumer does this, it is of no use.