topic Re: nestcam gen1 night vision in Cameras and Doorbells

nestcam gen1 night vision

nestcamgen1 — Wed, 12 Jul 2023 15:58:04 GMT

I have an old indoor wired Nest camera, gen 1. The night vision stopped working several days ago even though the camera was not moved or touched in any way. It says the software version is 223-610050

Re: nestcam gen1 night vision

Lance_L — Sun, 16 Jul 2023 19:35:18 GMT

Hi nestcamgen1,

Thanks for posting, and I apologize that the Night Vision isn’t working. Do you have an iOS or Android device? Are you using the Google Home or Nest app?

Let’s try the troubleshooting steps below:

Make sure Night Vision is set to Auto.
Check that the outdoor lights don’t shine into the camera lens. In some cases, bright lights can delay or prevent the camera from switching to Night Vision.
Reset Night Vision settings.
Restart the camera.

More information here: Night Vision doesn’t turn on.

Keep me posted.

Best,

Lance

Re: nestcam gen1 night vision

nestcamgen1 — Mon, 17 Jul 2023 04:35:06 GMT

Hi Lance. I'm using an iPhone with the Google Home app. I have tried all 4 of those steps. I have even moved the camera to a room with no windows. Nightvision just stopped working some time around July 7th, I think. I use my camera as a baby monitor in a dark room, so it's been extremely difficult without it.

Thank you.

Re: nestcam gen1 night vision

Jenelyn_O — Tue, 18 Jul 2023 18:11:32 GMT

Hi folks,

@nestcamgen1, thanks for the update. Please fill out this form as I'll hand it over to our team for more options. Please let me know once you're done.

I appreciate the help, Lance.

Thanks,

jenelyn

Re: nestcam gen1 night vision

nestcamgen1 — Wed, 19 Jul 2023 04:40:54 GMT

I have submitted the form.

Thank you.

Re: nestcam gen1 night vision

EmersonB — Wed, 19 Jul 2023 06:35:23 GMT

Hey everyone,

@nestcamgen1, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks for your help, Lance and Jenelyn.

Regards,
Emerson