topic Re: Nest hello solid green light in Cameras and Doorbells

Nest hello solid green light

Elev8 — Wed, 12 Jul 2023 01:42:07 GMT

About 3 weeks ago my nest hello started began showing as offline in the nest app. The camera itself has a solid green led light but doesn't respond to anything. Reset doesn't work. Factory reset doesn't work. I opened a support ticket with Google. They agreed the device needed to be replaced but said it went out of warranty on July 9 (support request was initiated July 11). I proved that this issue began weeks ago but they don't seem to care.

Is google support always this bad? Has anyone been able to fix this issue? I see other similar threads but no resolution.

Re: Nest hello solid green light

EmptyNester — Wed, 12 Jul 2023 02:48:18 GMT

Hi Elev8, I'm and end user like you. That is an unfortunate story. I will try and get someone else to read this and see if a better response can happen but no promises.

Re: Nest hello solid green light

Elev8 — Wed, 12 Jul 2023 03:01:31 GMT

Hi EmptyNester, thanks for that. Any help would be appreciated.

Re: Nest hello solid green light

EdmondB — Wed, 12 Jul 2023 03:08:58 GMT

Hi Elev8,

I'm sorry to hear about your experience on your Nest Hello doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @EmptyNester.

Thanks,

Edmond

Re: Nest hello solid green light

Elev8 — Wed, 12 Jul 2023 03:41:00 GMT

Hi EdmondB, thanks for reaching out. I've filled out the form as requested.

Re: Nest hello solid green light

EdmondB — Wed, 12 Jul 2023 19:41:45 GMT

Hello Elev8,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread.

Best,
Edmond

Re: Nest hello solid green light

Elev8 — Wed, 12 Jul 2023 21:14:26 GMT

Hi EdmondB,

Thanks for the update. I look forward to working with the team to reach a resolution.

Re: Nest hello solid green light

EdmondB — Thu, 13 Jul 2023 19:13:10 GMT

Hello there,

Sounds like a plan. Please keep an eye on your inbox as someone will get back in touch with you soon.

Thanks,
Edmond

Re: Nest hello solid green light

Elev8 — Sat, 15 Jul 2023 16:31:40 GMT

Hi EdmondB,

Nothing yet but I'll continue to monitor. Thanks!

Re: Nest hello solid green light

zoeuvre — Sun, 16 Jul 2023 00:02:52 GMT

Hi folks,

@Elev8, thanks for keeping us in the loop. We want to make sure that everything will be taken care of — We’ll keep this thread open and wait for your update.

Regards,

Zoe

Re: Nest hello solid green light

zoeuvre — Wed, 19 Jul 2023 00:10:52 GMT

Hey there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Kind regards,

Zoe

Re: Nest hello solid green light

zoeuvre — Thu, 20 Jul 2023 00:23:41 GMT

Hi there Elev8,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Cheers,

Zoe

Re: Nest hello solid green light

Elev8 — Thu, 20 Jul 2023 01:16:13 GMT

Hi Zoe,

Thankfully the team has resolved my issue. I truly appreciate the assistance from everyone in this thread 🙂

Re: Nest hello solid green light

EmptyNester — Thu, 20 Jul 2023 01:43:17 GMT

That is great news! Thanks for the update.

Re: Nest hello solid green light

EmersonB — Thu, 20 Jul 2023 06:10:44 GMT

Hi everybody,

@Elev8, thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks for answering, EmptyNester, Edmond and Zoe.

Best,
Emerson