topic Re: Unable to re-install the Nest Cams. in Cameras and Doorbells

Unable to re-install the Nest Cams.

MangoCake — Mon, 10 Jul 2023 22:52:59 GMT

Hello!

At my house in Alberta, Canada, I installed three Nest Cams (2nd Generation). From October 2022 to April 2023, all three Nest Cams worked effectively. Then, on April 3, 2023, I accidentally tapped something on the Home app. And all these three devices just disappeared.

Yesterday, we tried to re-install the three Nest Cams. And the app keeps coming up with this message:

"Something is wrong. We're having trouble loading data for your home." (Please see the screenshot).

Unable to re-install three Indoor Nest Cams (2nd Gen)

Would you please suggest a solution?

Re: Unable to re-install the Nest Cams.

MplsCustomer — Tue, 11 Jul 2023 02:20:14 GMT

@MangoCake

Try contacting Support starting with the link below. I've never seen your error message referenced in this forum.

https://support.google.com/googlenest/gethelp

Re: Unable to re-install the Nest Cams.

MangoCake — Tue, 11 Jul 2023 22:47:52 GMT

Thanks for that suggestion. I shall try and get back to this forum to report anything I might learn.

Re: Unable to re-install the Nest Cams.

EdmondB — Mon, 17 Jul 2023 01:23:26 GMT

Hello MangoCake,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Best,
Edmond

Re: Unable to re-install the Nest Cams.

EdmondB — Thu, 20 Jul 2023 01:50:49 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Unable to re-install the Nest Cams.

EdmondB — Fri, 21 Jul 2023 02:08:14 GMT

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond