topic Google nest battery camera won't connect to spectrum wifi at new home in Cameras and Doorbells

Google nest battery camera won't connect to spectrum wifi at new home

Curarx — Fri, 21 Jul 2023 05:21:14 GMT

My camera won't connect to Google home app at the new home with new WiFi. I've already tried restarting my phone restarting the router restarting the camera, factory resetting the camera. I have followed all the steps in every post about this on this website.

So now what do I do?

Re: Google nest battery camera won't connect to spectrum wifi at new home

MplsCustomer — Fri, 21 Jul 2023 16:26:05 GMT

@Curarx

Are you certain the factory reset occurred, with the status light blinking yellow 4 times at 10 seconds, and the status light steady, solid yellow at 12 seconds, followed by a confirmation tone? Sometimes it seems like it takes longer than 12 seconds, perhaps because it's a challenge to get the reset button depressed.

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=5905228112985754045-NA#zippy=%2Cnest-cam-battery-or-nest-cam-with-floodlight

(Things seem to go better if, when moving, the Google Nest device is first removed from the Google Home app while you are still on the old Wi-Fi network.)

Re: Google nest battery camera won't connect to spectrum wifi at new home

Curarx — Sat, 22 Jul 2023 01:58:52 GMT

Yes, i hold it quite a while and a confirmation tone plays. Am i supposed to hold it longer than that? I definitely have not noticed any yellow light

Re: Google nest battery camera won't connect to spectrum wifi at new home

MplsCustomer — Sat, 22 Jul 2023 17:13:47 GMT

@Curarx

The factory reset should follow the sequence described in the Help topic

Re: Google nest battery camera won't connect to spectrum wifi at new home

EdmondB — Sun, 23 Jul 2023 21:59:37 GMT

Hello Curarx,

Checking in — did you get a chance to try the steps shared by MplsCustomer? The LED light should be pulsating blue on the Nest Camera after you do the factory reset. Let me know if you need more help.

Thanks for the help, MplsCustomer.

Best,
Edmond

Re: Google nest battery camera won't connect to spectrum wifi at new home

EdmondB — Wed, 26 Jul 2023 22:11:02 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Google nest battery camera won't connect to spectrum wifi at new home

EdmondB — Thu, 27 Jul 2023 23:39:04 GMT

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond