topic Re: Installed Outdoor Nest yesterday - schedules ignored as are the zones in Cameras and Doorbells

Installed Outdoor Nest yesterday - schedules ignored as are the zones

Pylon35 — Mon, 13 Sep 2021 13:36:00 GMT

I have set-up schedules to turn the camera off in the morning and back on again in the afternoon; Sunday and Monday did not activate. I have also set up 2 zones. with the remaining area not in a zone. I am being notified of all activity in the non-zone area (I have had very little in either of the official zones, which is what I expect).

I can manually turn the camera off and back on again, I have not set-up home/away as I don't want to use that feature.

Really impressed with the overall product, not impressed that it is i

Re: Installed Outdoor Nest yesterday - schedules ignored as are the zones

Brad — Wed, 22 Sep 2021 18:08:17 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Installed Outdoor Nest yesterday - schedules ignored as are the zones

Brad — Mon, 27 Sep 2021 19:13:43 GMT

Hey folks.

Just popping in to see if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

Re: Installed Outdoor Nest yesterday - schedules ignored as are the zones

GarrettDS — Fri, 12 Nov 2021 17:34:09 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS