topic Re: Functionality of Google Home app vs Nest app in Cameras and Doorbells

Functionality of Google Home app vs Nest app

MinerDave — Thu, 20 Jul 2023 14:31:02 GMT

I received new Google Nest cams to replace my original DropCams (Thanks, Google), but I was disappointed to find that I couldn't connect them in the original Nest App. Google needs to add the same functionality to the Google Home app for customers to be satisfied.

I'm not able to review live history from my Nest Aware subscription in the Google Home app. This is NOT helpful. I can only see "events". There needs to be both as I don't want alerts from every type of event, but I may want to review video history. The Nest app has both capabilities, and the ability to filter events that may not be monitored for. The Google Home app needs the same functionality. You have the code, apply it.

Thanks,

Re: Functionality of Google Home app vs Nest app

MplsCustomer — Thu, 20 Jul 2023 17:08:32 GMT

@MinerDave

You CAN view history in the Google Home app for any 2nd gen cameras that are in the same Google Nest "home/structure" as your Nest Aware subscription. (We do.) You have to toggle between events and the timeline. See these instructions:

\https://support.google.com/googlenest/answer/10904254

Re: Functionality of Google Home app vs Nest app

MinerDave — Sun, 23 Jul 2023 10:48:23 GMT

Thanks for that answer. Unfortunately, Google changed the iconography to something different than in their help message.

My point remains, the app needs to work very much like the original Nest app.

Re: Functionality of Google Home app vs Nest app

MplsCustomer — Sun, 23 Jul 2023 14:03:02 GMT

@MinerDave

Yes, Google Nest changed the icons used to access history shortly after they implemented the new screen, and their help text is out of date.

Yes, Google Nest app's functionality is better.

Re: Functionality of Google Home app vs Nest app

EdmondB — Mon, 24 Jul 2023 00:23:57 GMT

Hello MinerDave,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

Re: Functionality of Google Home app vs Nest app

MinerDave — Mon, 24 Jul 2023 10:13:18 GMT

@EdmondB, thanks for taking this as feedback. I just want the home app to be great as we all transition there.

Re: Functionality of Google Home app vs Nest app

Jenelyn_O — Mon, 24 Jul 2023 23:58:13 GMT

Hi MinerDave,

We understand. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. Otherwise, we'll be locking this thread after 24 hours.

Please file your feedback here.

Cheers,

Jenelyn

Re: Functionality of Google Home app vs Nest app

dnlp1022 — Tue, 25 Jul 2023 12:43:25 GMT

What benefit does only being able to view history provide? Between missed events, events starting too late, or cutting off too short, having the ability to view AND DOWNLOAD the footage (that we're paying to have access to) should be a base feature of any surveillance system.

Re: Functionality of Google Home app vs Nest app

MplsCustomer — Tue, 25 Jul 2023 15:05:45 GMT

@dnlp1022

As a customer who has both the old and new cameras, I agree.

Re: Functionality of Google Home app vs Nest app

MinerDave — Thu, 27 Jul 2023 13:45:26 GMT

Also, why can’t I scrub through video history on my older Nest cameras or save video clips in the Google Home app? I understand your desire to move to the new app, but it can’t be a half-baked solution. How about letting us add our newest cameras on the old Nest app?

Re: Functionality of Google Home app vs Nest app

Lance_L — Mon, 25 Sep 2023 03:14:24 GMT

Hello everyone,

Thanks for reaching out to the Community.

We hear you, and we appreciate people who share their thoughts and suggestions with us. Our long-term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.

Keep an eye out on the Google Nest Community page for any updates.

I appreciate your help, MplsCustomer, Edmond, and Jenelyn.

Best,

Lance