topic Re: Video History in Cameras and Doorbells

Video History

Lunavenan — Mon, 24 Jul 2023 18:01:46 GMT

I just purchased my cameras this Saturday installer working great so far. My question is regarding video history.. I will only have the videos stored until all little videos accumulated to make 3hrs right? After the 3hr mark is reached it deletes automatically and starts again, correct?

That's what I understood.

If camera is connected to outlet 24/7, (so camera battery never dies) video history is never deleted?

Re: Video History

MplsCustomer — Mon, 24 Jul 2023 19:23:24 GMT

@Lunavenan

If you do NOT have a Nest Aware or Nest Aware Plus subscription, then your camera will save event video history for up to 3 hours, that is, for the most recent 3 hours. Once the event is more than 3 hours old, the video history clip is deleted. The length of the event video clip is supposed to be controlled by the "Maximum event length" option under Settings | Video, but some customers report this does not always happen.

If your battery camera is plugged in with the optional power cable, it is "Live" all the time, but without a Nest Aware or Nest Aware Plus subscription, it will still only save event video history for up to 3 hours.

The way in which Google Nest words this feature ("Up to 3 hours of event video history") has confused MANY customers in this forum.

We've had a battery camera plugged in with the optional power cable for 22 months, with a Nest Aware Plus subscription, so we have 24/7 video history for the most recent 10 days, and event video history for the most recent 60 days.

https://support.google.com/googlenest/answer/9681538

Re: Video History

Lunavenan — Mon, 24 Jul 2023 20:10:28 GMT

Ok, I understand thank you for the clarification.

One more question my history video hasn't reached the 3hr limit yet and some videos from this morning have been deleted how do I go about that? Do I need to restart it or factory reset?

Thanks

Re: Video History

MplsCustomer — Mon, 24 Jul 2023 21:42:06 GMT

@Lunavenan

If things are working as they should, any clips of detected and recorded events should NOT be deleted until it's 3 hours past the event. I don't have any personal experience with how well this works, because we have a Nest Aware Plus subscription and so are not subject to the 3-hour limit..

Re: Video History

EmersonB — Mon, 31 Jul 2023 23:22:56 GMT

Hello everyone,

@Lunavenan, thanks for reaching out here in the Community. What MplsCustomer has shared is right on the spot. In case you're interested in the Nest Aware subscription, just hit this link.

I appreciate the help, MplsCustomer.

Regards,

Emerson

Re: Video History

EmersonB — Fri, 04 Aug 2023 05:17:05 GMT

Hi Lunavenan,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware subscription? In case you have an update or queries, you know where to find us.

Best,

Emerson