topic Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work in Cameras and Doorbells

Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work

ArbyDarby — Sun, 28 May 2023 04:06:03 GMT

Was cool how easy it was to set up Nest cams. Have the nest app and the home app (still not 100% sure why I need both). Anyway, set up motion areas. Since then, never got an email notification of movement like I did before. Not sure what I'm doing wrong. As you can see from my pic attached, received emails just fine before. Is there a trick with setting the zones for each camera? I've had non-nest systems before and they were always easy to set up. Was getting too many notifications before setting the zones, now I don't get any.

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Wo

bluekey — Tue, 30 May 2023 14:41:20 GMT

Look into your camera settings in Google Home, go to 'Events', then 'Seen events'. That is where you can set the notifications that you want for the set 'Zone'. Hope this helps.

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Wo

ArbyDarby — Tue, 30 May 2023 21:35:51 GMT

I don't seem to have Camera Settings in Google Home. In fact, I have very little settings. This is what my screen looks like https://ibb.co/zbrqQvt

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Wo

ArbyDarby — Tue, 30 May 2023 21:43:34 GMT

I guess you are talking about using the app. I get to my events and they are all there. That is not the problem. The issue is, I'm not receiving any emails to notify me of motion.

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work

EmersonB — Wed, 31 May 2023 18:36:39 GMT

Hello everyone,

@ArbyDarby, thanks for reaching out here in the Community. Follow the steps below to enable the email notification from your Nest app.

Open the Nest app.
On the home screen, tap Settings .
Select Notifications.
Select the camera that you want to change alert settings for and select from the options below.

Hit this link for more information.

I appreciate the help, bluekey.

Regards,
Emerson

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work

ArbyDarby — Thu, 01 Jun 2023 05:31:09 GMT

Notification Type: Email

When To Send: Always

Zone 1: People, All Other Motion

Outside Of a zone: None

Sound: None

That's all the options and what I have already set. Remember, email was working before, I see all the events in the history of each camera. I JUST DON'T GET THE EMAILS as I once did for about a day.

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work

EmersonB — Tue, 01 Aug 2023 00:25:19 GMT

Hey ArbyDarby,

Thanks for your update. We would recommend you to reinstall your Nest app and Google Home app then sign in your same login credentials. Go to the settings and make sure that the notification type is set to Email. Also, make sure your settings are the same as your old one. Looking forward to your response.

Best,

Emerson

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work

EmersonB — Tue, 01 Aug 2023 00:25:43 GMT

Hi ArbyDarby,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work

ArbyDarby — Tue, 01 Aug 2023 01:02:44 GMT

Well, the problem was never resolved. Just living with the fact that I'm only going to get sporadic notification alerts

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work

EmersonB — Wed, 02 Aug 2023 06:58:53 GMT

Hello ArbyDarby,

We wanted to make sure that everything is covered here. Were you able to perform the steps I've suggested above? If so, how did it go? Don't hesitate to post your update here.

Thanks,

Emerson

Re: Bought house with Nest Cams. Set them up. Got motion notifications on phone. Email Doesn't Work

EmersonB — Tue, 08 Aug 2023 06:38:36 GMT

Hi there,

It's us again. How's it going? In case you have an update, you know where to find us.

Best,

Emerson