topic Re: False Person Detection in Cameras and Doorbells

False Person Detection

Matty64 — Mon, 17 Jul 2023 15:37:04 GMT

I have 2 nest floodlight cams and a hello. The issues I've had / and having.

1. Nest floodlight detects a person multiple, and I mean over 20 times a day, that isn't there. There isn't even anything moving, no shadows, etc... It's really bad.

2. In the winter, when snowing, camera detects a vehicle. Again no idea other than it only happens during snowfall, and at night, or when its using IR.

I am so disappointed. The 2nd gen or so nest (read actual nest) cameras I have at my other place perform great and still do to this day. I can't be the only one this is happening to.

Re: False Person Detection

MplsCustomer — Mon, 17 Jul 2023 16:45:51 GMT

@Matty64

We have multiple older Google Nest cameras and doorbells, and one battery camera installed outside with the optional power cable. The battery camera is the same camera used in the floodlight camera. We almost never get a false person notification, and when we do, it's some other motion event. We sometimes get false notifications during heavy rainstorms or snowstorms.

You could try contacting Support, starting with the link below. On the "Resources" page, just click on "Next step" to get to the page with contact options (chat or phone).

https://support.google.com/googlenest/gethelp

Re: False Person Detection

EmersonB — Sat, 22 Jul 2023 01:53:14 GMT

Hi everyone,

@Matty64, thanks for reaching out here in the Community. To confirm, what troubleshooting steps have you done so far? Have you tried restarting your Nest Camera and your Wi-Fi network? If your Nest Camera detects a lot of activity in a specific area (for example, a busy sidewalk), you can create a zone and set notifications for activity outside the zone only. If you set notifications for activity outside the zone, it can help when you get too many alerts but don’t want to turn notifications off completely.

Give these steps a try:

Home app

Open the Home app .
Touch and hold your device's tile.
Tap Settings tap Events Seen events.
Under “Activity Zones,” tap Add a zone to mark the area you don’t want to receive alerts about. To save, tap Confirm .
After you set up a zone, go back to your camera’s settings tap Notifications.
Choose the zone you just created.
Make sure that notifications for any enabled events for the zone are turned off.
Go back to Seen events tap Outside of zone.
Turn on the events and notifications that you want to get.

Your Nest Camera won't send you notifications for activity in that zone, but you can still get notifications for activity in other areas in its view.

Hit this link for more information and let us know how it goes.

I appreciate the help, MplsCustomer.

Regards,

Emerson

Re: False Person Detection

Matty64 — Mon, 24 Jul 2023 17:09:59 GMT

I have tried restarting. The area I'm viewing is a patio and I need the entire zone viewed. I have looked at every false person detection clip and there is generally not even any movement.

The other camera is viewing the driveway, again no need for activity zone, and this one detects cars during snow events.

Re: False Person Detection

Lance_L — Wed, 26 Jul 2023 20:03:19 GMT

Hi Matty64,

Thanks for the follow-up information. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

I appreciate the help, MplsCustomer and Emerson.

Best,

Lance

Re: False Person Detection

Lance_L — Fri, 28 Jul 2023 03:48:21 GMT

Hey Matty64,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Lance