topic Re: Using Google Nest's "Contact Us" page to contact Support in Cameras and Doorbells

Using Google Nest's "Contact Us" page to contact Support

MplsCustomer — Thu, 20 Jul 2023 19:51:58 GMT

It seems some customers have difficulty--when using the "Contact Us" page--in getting to the contact options so they can actually talk to Google Nest Support. Here is a suggestion. (I've augmented @David_K 's instructions slightly.)

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
5. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
4. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Using Google Nest's "Contact Us" page to contact Support

EmptyNester — Thu, 20 Jul 2023 21:38:00 GMT

Thanks for posting this. Why is everything such a puzzle with Google these days <Rhetorical>

Re: Using Google Nest's "Contact Us" page to contact Support

Jenelyn_O — Mon, 24 Jul 2023 19:59:39 GMT

Hi there,

@MplsCustomer, I appreciate you sharing this information with everyone. This will help lots of Community members in terms of getting support over the phone either phone call or chat.

@EmptyNester, I'm sorry about that, but thanks for your feedback.

Best,

Jenelyn

Re: Using Google Nest's "Contact Us" page to contact Support

Jenelyn_O — Thu, 27 Jul 2023 22:51:12 GMT

Hi folks,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Using Google Nest's "Contact Us" page to contact Support

zoeuvre — Fri, 28 Jul 2023 22:59:49 GMT

Hi there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe

Re: Using Google Nest's "Contact Us" page to contact Support

MplsCustomer — Fri, 28 Jul 2023 23:49:19 GMT

@zoeuvre

This is an informational post for customers trying to contact Support.

Re: Using Google Nest's "Contact Us" page to contact Support

zoeuvre — Sat, 29 Jul 2023 17:09:06 GMT

Hello MplsCustomer,

Thanks for your quick response. At this time, I'll be locking the thread. Feel free to create a new thread if you have questions, concerns, or something to share here in the Community forum in the future.

All the best,

Zoe